Overview
As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations — from managing enquiries and group bookings to identifying and securing new business opportunities. You’ll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.
What’s in it for me?
* Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
* A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
* 20% discount across all off our brands for up to 5 friends and family.
* Discounts on gym memberships.
* Team Socials – work hard, play hard!
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline- to support you with whatever life throws at you.
What will I be doing? Responsibilities
* Reservations Management
* Oversee and respond to all incoming reservation and sales enquiries (phone & email)
* Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance
* Handle group bookings, ensuring alignment with revenue and pricing strategies
* Maintain room stock balance and availability across all channels
* Collaborate closely with revenue management to implement pricing and sales strategies
* Sales & Business Development
* Respond to RFPs via Accor sales portals
* Proactively contact and follow up on local corporate sales leads
* Conduct regular local business visits and meetings to develop new relationships
* Maintain clear, consistent reporting on sales activity and performance
* Contribute to regular hotel management and revenue meetings
* Support additional business development projects and initiatives
What you’ll bring to the role
* Proven experience in a similar role within hospitality (hotel or corporate sales/reservations)
* Self-motivated, results-driven, and proactive in finding and converting opportunities
* Excellent time management and ability to prioritise effectively
* A positive, collaborative team player with strong communication skills
* Confident in using hotel systems, Excel, and Accor/M&B platforms.
#J-18808-Ljbffr