Salary: £38,000 - 40,000 per year Requirements: Experienced in IT support or an IT Lead role A confident troubleshooter who stays calm under pressure Comfortable working in both industrial and office settings Skilled with Microsoft systems, hardware, and collaboration tools like SharePoint Knowledgeable in cyber security fundamentals and best practice A clear communicator who adapts to users with varying levels of IT knowledge Organised, dependable, and able to juggle multiple tasks independently Responsibilities: Leading day-to-day IT operations across both factory and office areas Acting as the first point of contact for IT queries, providing fast and calm troubleshooting Managing technical escalations and working closely with external IT partners Handling PC builds, resets, hardware fixes, and general maintenance Supporting new starters — equipment setup, access, onboarding, and training Upskilling teams in effective use of IT systems and tools (including SharePoint) Ensuring cyber security software is monitored, maintained, and up to date Delivering cyber awareness training to help strengthen the sites security culture Maintaining clear IT documentation, records, and procedures Working hand-in-hand with colleagues from all areas of the business to keep operations running smoothly Technologies: Hardware Support Security SharePoint C++ Embedded More: We are excited to offer the role of IT Lead within our busy factory and office environment, located in Wirral. In this position, youll have high visibility and real ownership of IT operations, with the chance to influence and uplift IT capability across the site. We provide a supportive environment that values initiative and continuous improvement. Our offerings include a salary range of £38,000 – £40,000, generous holiday policies, a contributory pension, health cash plan, and a bonus scheme. Join us and collaborate with skilled IT professionals while having the autonomy to improve IT processes. last updated 8 week of 2026