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REEBOK - Customer Service Executive - German Speaker, Peterborough
Client:
Location: Peterborough, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 2
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
GB Brands for Reebok is seeking a Wholesale Customer Service Executive for the German-speaking markets - DACH region.
In this role, you will manage day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.
You will also monitor shipments and maintain proactive communication with customers to deliver exceptional service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
* Order Management: Accurately enter customer orders into the system and ensure timely processing.
* Product Allocation & Logistics Coordination: Support the allocation of customer orders and maintain seamless communication with the warehouse for timely shipment preparation and dispatch.
* Customer Communication: Track order allocations and monitor upcoming shipments. Provide timely updates to customers and internal teams on delivery schedules, potential delays, and order status changes.
* Cross-Functional Collaboration: Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth order processing.
* Performance Monitoring: Assist in tracking KPIs such as order fulfilment rates, delays, and customer satisfaction. Report recurring issues and suggest process improvements.
Skills and Experience Required:
* At least 3 years experience in wholesale operations and customer service.
* Language: German OR French
* Excellent understanding of order processing, logistics, and after-sales service.
* Strong communication skills, both written and verbal, with a customer-first mindset.
* Organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
* Proficient in Microsoft Office, with experience using ERP or order management systems.
* A proactive problem-solver with a calm, collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution
Holidays: 33 days (including Bank Holidays)
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