Location: National / Hybrid
Department: Client Services
At Marston Holdings, we deliver trusted, regulated enforcement and debt recovery services to private sector clients. We’re seeking a commercially driven leader to take ownership of our Private Sector Account Management function, with a strong focus on B2B client retention and growth. This is a senior leadership role, managing high-value accounts, leading a high-performing team, and playing a central role in strengthening long term partnerships.
What’s In It For You
* Competitive salary
* Commission
* Car allowance
* Flexible working - (2 - 3 days WFH)
* Permanent, full-time role (37.5 hours/week)
* A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
* Healthcare cash plan
* 25 days’ holiday plus bank holidays
* Enhanced maternity and paternity packages (eligibility criteria apply)
The Role
You will lead strategic management of key accounts across White Label services, early-stage collections, field operations, pre-legal activity, High Court Enforcement, and specialist services such as Metering, Evictions, and Motor Repossessions.
Acting as a senior escalation point for Tier 1 and Tier 2 clients, you’ll work closely with Business Development and Operations to ensure client expectations, compliance, and commercial outcomes are met.
A key focus of this role is B2B relationship management.
What You’ll Be Responsible For
* Leading the strategy of the private sector account management function
* Building, leading, and developing a high-performing account management team
* Managing senior B2B client relationships and acting as a key escalation point
* Ensuring contractual, regulatory, and legal compliance across services
* Monitoring performance against SLAs, KPIs, and commercial targets
* Supporting tenders, renewals, and consistent service delivery with Business Development and Operations
* Identifying growth, service improvement, and cross-selling opportunities
Essential
What we’re looking for
* Senior account management or leadership experience in a B2B environment
* Proven track record of building and leading high-performing teams
* Experience across the full debt lifecycle: High Court Enforcement, early-stage collections, DCA, litigation, and field operations
* Experience managing private sector clients across Financial Services, Utilities, Water, Motor, Commercial, or Consumer Debt
* Strong understanding of regulatory frameworks, including TCOG, Consumer Duty, and FCA, OFGEM, OFWAT requirements
* Commercial acumen with a focus on growth and client re-engagement
* Excellent communication, negotiation, and influencing skills at senior level
* Analytical and data-driven, able to translate insight into action
* Full UK driving licence
Desirable
* Knowledge of civil enforcement legislation and relevant codes of conduct (National Standards, CIVEA)
* Experience with CRM and enforcement case management systems
Why join Marston Holdings?
* Senior leadership role with strategic influence
* Opportunity to shape and grow a key private sector portfolio
* High autonomy and visibility within a national, market-leading organisation
* Lead initiatives to build relationships and drive sustainable growth
If you’re a commercially focused B2B leader with deep sector expertise and a passion for building client partnerships, we’d love to hear from you.
New starters will be subject to Disclosure and Barring Service clearance. We are an equal opportunity employer committed to creating an inclusive environment for all employees.
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