We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will pro‑actively manage a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third‑party Personal Injury claims (Portal and Non‑Portal). The candidate will provide exceptional service and relationship management to our Fleet customers.
Role
Motor Claims Handler
Location
Liverpool or Sevenoaks with hybrid working
Working Hours
Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary
Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly
Responsibilities
* Validate all claims for indemnity and fraud.
* Assess liability including communication of our decision.
* Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
* Accurate quantum assessment of claims presented using the relevant tools available to assist.
* Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist in‑house motor engineers.
* Ensure indemnity spend is minimised by commercial decision‑making.
* Proactive diary management to monitor and progress cases.
* Application and investigation to ensure accurate reserves in line with company guidelines.
* Accountability for own performance against set objectives.
* Adherence to best practice and key strategies.
* Effective file and portfolio management.
* Assist with coaching and mentoring of less experienced handlers.
* Any other ad hoc task as the needs of the business dictate.
Qualifications
* Persuasive, strong and confident communicator with the ability to relationship manage.
* Ability to use own initiative to explore all options to achieve the best outcome for the business.
* Motivated self‑starter.
* Ability to work as part of a team.
* Ability to work in a culture of openness, trust, and respect.
* Strong organisational skills with the ability to prioritise tasks.
* Ability to fact‑find and analyse information to result in accurate decision making.
* Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre‑Action Protocol, Civil Procedure Rules & hourly rate costs.
* Experience of handling injury claims outside of the Low Value Personal Injury claims Portal.
Benefits
* 35 days’ holiday (including bank holidays) with additional buy/sell options.
* 24/7 mental health support & free counselling available.
* Hybrid working options to support work‑life balance and individual needs.
* Recognition awards, social events & more.
* Flexible benefits, including early access to salary via our internal platform.
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