Job Title: SWR Network Reassurance Officer (Train-Based)
Location: SWR Portsmouth Station
Hourly Rate: £15.20
Contract Type: Relief - Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
About the Role:
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This role is based onboard SWR services and involves engaging with the public, ensuring safety and compliance with Railway Byelaws. You will help maintain a secure environment, offer reassurance to passengers, and support railway staff where needed.
Key Responsibilities:
1. Patrol trains across the SWR network to monitor compliance with Railway Byelaws.
2. Provide a visible, reassuring presence onboard trains and at stations.
3. Engage with the public to promote safety and prevent antisocial behaviour.
4. Support railway staff with incidents or enforcement needs.
5. Respond promptly and professionally to onboard or station-based emergencies.
6. Operate body-worn video cameras in line with protocol.
7. Report and document incidents, including preparing statements for the British Transport Police.
8. Assist with removing non-compliant or disruptive individuals from trains or stations.
9. Provide excellent customer service, offering information and assistance.
10. Follow all Health & Safety and operational procedures.
11. Undertake any additional duties as requested by senior staff or station management.
What We're Looking For:
* Valid and in-date SIA Door Supervisor Licence (required).
* Experience in transport, security, or law enforcement preferred.
* Confidence in handling challenging situations professionally and calmly.
* Strong communication skills with a customer-focused approach.
* Ability to work independently following procedures.
* Willingness to work flexible hours, including weekends and holidays.
What We Offer:
* Competitive pay at £15.20 per hour.
* Guaranteed minimum 40 hours per week, with opportunities for more.
* Life cover of at least £10,000.
* Access to Virtual GP services.
* Exclusive savings through MiDeals (discounts at retailers and leisure providers).
* Recognition through Mitie Stars, with prizes up to £10,000.
* Training and development opportunities.
Join Mitie and help keep one of the UK's busiest rail networks safe and secure. Deliver excellence through reassurance, professionalism, and a commitment to public safety.
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