Switchboard Operator
Contract: Healthcare
Location: Worcester, WR5 1DD
Hours of work: 37.5
Working Pattern: (Rolling 8 week rota) Shifts on rota: 06:00 - 14:00; 14:00 - 22:00; 22:00 - 06:00; 08:00 - 16:00
You will be required to work all of the above shifts
Contract Type: Permanent
Hourly Rate: £12.50 - £18.75
We’re seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital. In this crucial role, you’ll be responsible for connecting callers to the appropriate departments and contacts.
You’ll handle over 3,000 calls per day, assisting with both internal and external inquiries — including emergency calls.
The Role
1. Answer internal and external calls withing agreed KPI and SLA agreements
2. Provide efficient, courteous, and helpful support to callers
3. Operate internal bleep system
4. Proactively maintain the computer database of hospital personnel, departments and telephone numbers
5. Undertake any clerical duties deemed necessary in order to promote efficient at all times
6. Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year
About You
7. Important to have good communication and clerical skills
8. Be reliable and able to work well as part of a team
9. Able to cope well under pressure
10. Previous experience is preferred but not essential, as full training will be provided
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
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