Take the Lead with Acosta Europe
Step into a career that makes a difference—join Acosta Europe, a people-driven business that’s part of one of the world’s largest Sales and Marketing agencies. We’re looking for an exceptional Account Lead to manage operations for our prestigious clients.
This role is dedicated to ensuring the successful execution of agreed strategies, striving for excellence in every aspect. It focuses on consistently achieving KPIs through the skilled and efficient management of the client’s field operations, spanning multiple channels. By maintaining high standards and seamless coordination, this role plays a crucial part in driving overall performance and delivering outstanding results.
Role Details:
Job Title: Account Lead
Reporting to: Commercial Director
Salary: Competitive
Benefits:
Competitive salary plus car allowance.
Comprehensive private health coverage, life assurance and competitive pension contributions.
The Role will require:
1. Leadership & Influence
Proven team management experience and the ability to coach and develop high-performing teams
Strategic planning and execution capabilities
Ability to flex influencing styles at all levels and flex your style depending on the audience
2. Client-Centric Communication
Superior verbal and written communication skills
Comfortable presenting recommendations and leading client discussions
Ability to build two-way relationships with client contacts to build trust and collaboration
3. Commercial Acumen & Problem Solving
Analytical problem-solving with a focus on continuous improvement
Understanding of client KPIs and how to drive performance against them
4. Collaboration & Teamwork
Collaborative spirit and approach to delivering through a team
Informal coaching and mentoring of peers to raise team standards
Ability to nurture relationships internally and externally
5. Resilience, Curious & Adaptability
Self-motivated, confident, and determined
Ability to manage multiple priorities and deadlines
Curious and solution-focused mindset, not just problem-sharing
Key Tasks and Responsibilities:
Strategy
Define key performance metrics with clients, ensuring KPIs are met within the allocated budget.
Create roles and responsibilities tailored to meet service requirements effectively.
Analyse the performance of stores and activities, working with insights teams to develop data-driven contact strategies.
Leverage personal knowledge, experience and best practices to establish yourself as a trusted expert and advisor.
Leadership
Inspire, coach and develop Account Managers and team members to consistently exceed KPIs and SLAs.
Foster a dynamic team environment through structured development plans, impactful training sessions and engaging meetings.
Ensure all team members understand and embrace the client’s strategy, vision and objectives to deliver exceptional results.
Recruit and onboard top talent, creating strategies to minimise disruption and ensure seamless coverage in vacant territories.
Host regular, compelling team meetings and field development days to identify training needs and boost retention.
Performance
Develop and agree KPIs aligned with your client against short and long-term objectives.
Develop monthly briefing and reporting documents to match the client’s needs and to demonstrate clearly performance against KPIs.
Drive an activity plan with your team to drive performance.
To use league tables, case studies, additional incentives and newsletters to encourage healthy competition.
Client Relationship Development
Spend dedicated time at the client’s offices to align on ongoing results and account strategies.
Establish and nurture key connections with stakeholders within the client’s business.
Organise regular reviews and business development meetings to ensure alignment and progress.
Develop discussions to fully understand the client’s goals, challenges and budgets, creating sustainable partnerships.
Work closely with sales and marketing teams to uncover additional business opportunities, including cross-selling group products and services.
Reporting, Insight & Evaluation
Capture and present accurate, timely reports against KPIs, showcasing performance and recommending improvements.
Identify and promote group insight products and services to enhance client performance.
Analyse market, channel and brand data to extract meaningful insights that optimise client results.
Work closely with the Insight Analyst team to develop actionable insights that boost performance.
Produce compelling case studies that showcase achievements across the client’s business.
Collaborate with Insight Analysts to deliver continuous insights, constructive feedback and actionable recommendations based on reporting data, ensuring these are effectively presented during client review meetings to drive informed decision-making.
Financials
Develop and submit budgets for internal authorization, ensuring alignment with company standards and client expectations.
Oversee budgets, manage overall costs and ensure precise budget tracking and reconciliation.
Closely manage spending within agreed parameters, maintaining financial efficiency and compliance.
Complete monthly budget forecasts and reconciliations, collaborating effectively with finance teams and line managers.
Establish invoicing schedules and ensure timely submission of activity invoices within 24 hours of completion.
Guarantee purchase orders are secured prior to agreed expenditures, maintaining clear and contractual adherence.
Implement formal processes for client reconciliations to uphold transparency and effective collaboration.
Communications
Participate in monthly internal management meetings to provide updates on client and project performance.
Engage in discussions with Account Managers to refine operational standards and identify new opportunities for effective client support.
Lead and manage assigned company projects, ensuring timely delivery within budget constraints.
Clearly communicate the organization’s values and objectives to the team, ensuring alignment and understanding.
Effectively deliver group messages and ensure they are comprehended across all levels.
Foster collaboration by sharing best practices across teams through regular internal meetings