Location: Newbury/Birmingham + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Monday to Friday
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
1. Network Management: Oversee the logging, investigation, and resolution of incidents, changes, and problems. Ensure accurate network connectivity records and maintain clear communication with the customer via dedicated support channels and systems.
2. Service Delivery: Produce monthly SLA performance reports, identify trends and risks, and drive service improvements. Manage supplier performance through regular reviews and accountability for service failures.
3. Project & Programme Delivery: Lead the delivery of costed network solutions and ensure smooth transitions into operations. Maintain project trackers, reports, and communications, while managing escalations and customer expectations.
4. Asset & Inventory Management: Maintain an accurate, real-time asset management system aligned with contractual obligations. Ensure regular reviews and updates to support operational efficiency.
5. Strategic & Commercial Support: Provide insights into fibre asset performance and support strategic planning. Assist account teams with billing accuracy, manage third-party fibre leases, and maintain a current project pricing catalogue.
Who You Are
6. Team Management & Development: Proven ability to lead multidisciplinary teams, fostering a culture of collaboration, accountability, and continuous improvement. Experience in coaching, performance management, and succession planning.
7. Strong and Confident Communicator: Able to engage effectively with internal stakeholders, suppliers, and customers at all levels. Skilled in presenting technical and operational information clearly and persuasively.
8. Commercial & Contractual Awareness: Demonstrated understanding of commercial frameworks, contract obligations, and financial governance. Capable of managing budgets, supplier contracts, and cost recovery mechanisms.
9. Operational Fibre Network Management: Hands-on experience managing live fibre networks, including incident response, planned works, and change control. Familiarity with network monitoring tools and fault resolution processes.
10. Fibre Network Construction & Architecture: Solid understanding of fibre network design principles, build methodologies, and infrastructure standards. Able to interpret technical drawings and contribute to network planning.
11. Supplier Management: Experience in managing third-party suppliers and internal delivery teams, including performance tracking, service reviews, and escalation handling.
12. ITIL Foundation Awareness: Working knowledge of ITIL principles, particularly around incident, problem, and change management processes.
13. Project Management Discipline: Awareness of project management methodologies such as PRINCE2 and Agile at Foundation level. Able to contribute to project planning, reporting, and delivery assurance.
14. MS Office Proficiency: Strong skills in Excel, Word, PowerPoint, and Outlook, with the ability to produce reports, presentations, and data analysis to support operational and strategic activities.
15. HV Power Grid Awareness: Understanding of high-voltage power grid environments and their interface with telecoms infrastructure, particularly in relation to safety and operational constraints.
16. Security Clearance: Must hold or be eligible for SC (Security Check) level clearance due to the sensitive nature of the role and access to secure systems and data.