Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
The Doorperson works closely with
the Concierge Team and the General Manager on providing the luxury experience
throughout the guest journey from the moment they set eyes on our property,
throughout their journey experiencing our facilities to a post stay experience
should they need to call back regarding anything.
The Doorperson exhibit meticulous
eye for detail, a passion for luxury and the ability to enhance customer
experience. Being the first point of contact, your role is critical to creating
lasting positive image, maintaining reputation and delivery of unparalleled
guest experiences via seamless encounters and meaningful, personalised service
delivery during the stay.
The Doorperson is an ambassador
of Montcalm Collection and represents the brand and Company Values of
belonging, sensitivity, wellbeing, changemaking and sustainability with
professionalism, grace and warmth.
Key Responsibilities
· Warmly welcome guests upon arrival, open car
and hotel doors, and assist with any immediate needs.
· Provide assistance with luggage, directions,
and any special requests. Coordinate with the Bell Service to ensure smooth and
timely luggage handling.
· Work closely with the FOH team to ensure that
guest vehicles are parked and retrieved efficiently and courteously.
· Monitor the hotel entrance and surroundings,
ensuring that only authorized persons enter the premises. Report any suspicious
activity or security concerns to the Manager on Duty.
· Engage with guests in a polite and professional
manner, offering information about the hotel’s amenities, nearby attractions,
and local events. Handle inquiries and resolve any issues with discretion and
promptness.
· Assist with arranging transportation services,
such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have
reliable and timely travel arrangements.
· Maintain an up-to-date knowledge of the
surrounding area, including new and upcoming attractions, restaurants, and
events.
· Ensure that the hotel entrance, lobby area, and
surrounding grounds are immaculate and welcoming at all times. Assist in
maintaining the cleanliness and organization of these areas.
· In case of emergency situations, assist in
guiding guests safely and communicate with the hotel’s security or management
teams as necessary.
· Maintain effective communication with the front
desk, concierge, and other guest services teams to ensure seamless service
delivery.
· Maintain a polished and professional appearance
in accordance with the hotel’s grooming standards.
· Assist the Management in any tasks introduced
to enhance the guest journey or the positively impact the business.
· Respond to emergency situations calmly and
efficiently, following hotel protocols.
This job description sets out
the main responsibilities related to the role at Montcalm Collection. It is not
intended to be exhaustive, and duties may be varied from time to time as
required by management to meet the needs of the business.
Skills & Qualifications
· High attention to detail and commitment to a
luxury quality service.
· A friendly and approachable attitude with a
genuine passion for hospitality.
· Impeccable grooming and presentation standards.
· Ability to work under pressure and handle
challenging situations with grace.
· Flexibility to adapt to changing guest needs and
preferences.
· Problem-solving skills with a focus on guest
satisfaction.
· Strong organisational skills and
multitasking abilities.
· Exceptional customer service skills with
a passion for delivering a luxury guest experience.
· Excellent communication, problem-solving,
and organizational skills.
· High level of professionalism, discretion
and integrity.
· Fluency in multiple languages is a plus.
· High school diploma or equivalent
required, a degree in hospitality or a related field is preferred.
· Minimum of 1 year of experience in a
similar role is desired.
Working Condition
· Hours, including weekends and bank holidays.
· Physical demands such as being on the feet for
long periods of time and manual handling.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.