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ServiceNow Architect CSM focus Portal, Liverpool
Client: Innova Solutions
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 8
Posted: 10.06.2025
Expiry Date: 25.07.2025
Job Description:
ServiceNow Architect CSM focus Portal
Contract
FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
Seeking an experienced CSM architect to support transversal design topics, focusing on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.
Technical & Functional Experience:
* Good knowledge of CSDM
* Excellent product roadmap awareness
* Strong knowledge of Workspaces, UI Builder, Flow Designer
* Experience with integrations with third-party tools (scripted APIs and Integration Hub)
* Deep understanding of the ServiceNow Platform and core features (main applications, shared capabilities, CMDB)
* Portal management and customization skills
* Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
* 10+ years hands-on ServiceNow experience with at least 3 years on CSM & CSM Portal
* Designing and prototyping skills, capable of transforming ideas into solutions leveraging ServiceNow capabilities
* Strong problem-solving skills
* Excellent communication skills: able to explain complex topics to non-IT audiences, active listening, supportive attitude
* Proactive approach: propose help and assistance in design activities, identify opportunities for improvement and optimization
* Team player: willing to support and assist the team, especially in challenging situations
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