Employer Torbay and South Devon NHS Foundation Trust Employer type NHS Site Kitson Hall Town Torquay Salary £24,937 - £26,598 pro rata Salary period Yearly Closing 12/09/2025 23:59
Medical Secretary - Osteoporosis
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen for a part time Band 3 Medical Secretary working within the Osteoporosis team at Torbay Hospital.
The successful candidate will provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.
The Osteoporosis service is a nurse led service with oversight from 2 Rheumatology Consultants.
You will have excellent organisational, secretarial and communication skills, with a pass in GCSE English Language.
Main duties of the job
Support the day-to-day administration of the service
Facilitate patient pathways by coordinating, booking and proactively tracking the timeliness of patient’s treatments and appointments for patients requiring medication therapies
Close and effective liaison with different departments is an essential aspect of this role
Excellent organisational communication skills together with high levels of accuracy and attention to detail
Communicate effectively in writing and verbally on a daily basis
Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed
Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate
Clinic outcomes must be recorded accurately and complete or amend any that have not been done
Act on correspondence received and bring to the attention of the clinician along with the medical notes
Undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department
Plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader
Produce and update Standard Operating Procedures (SOPs) for all aspects of the Medical Secretary role
The Osteoporosis Service is a nurse ked service with oversight from 2 Rheumatology Consultants, based at Torbay Hospital.
The administration team consists of 3 medical secretaries.
The most rewarding part of this role is providing a high standard of administrative assistance to clinicians, patients, carers, relatives, outside agencies and the overall team ensuring they are all well supported.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification
Person specification
Qualifications and training
* Good standard of education (to include GCSE grade C in Maths and English or equivalent)
* Typing at a level of speed and accuracy equivalent to 40 wpm
* AMSPAR / Medical terminology qualification
* Typing ability to a minimum of RSA II (or equivalent)
Knowledge and experience
* Proven secretarial and administrative experience
* Ability to effectively use Microsoft Office software
* Customer care experience of providing a customer focused service
* Sound understanding and observance of the principles of good data management, including legal responsibilities for data protection
* Excellent organisational and typing skills
* Ability to work on own initiative, prioritise own workload and achieve deadlines
* Medical Secretary/NHS experience
* Knowledge and experience of the Trust patient administrative and information systems
* Understanding of Referral to Treatment Pathways
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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