JOB DESCRIPTION AND PERSON SPECIFICATION
Job Title: Healthcare Assistant (Please note we do not provide sponsorship)
Company - GreatPride Care Limited
Service - Domiciliary Home Care Agency (Telford & Wrekin area)
Location - Unit 28 The Rural Enterprise Centre, Stafford Drive, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3FE
Contact - Phone: (phone number removed)
Reports to: Registered Manager / Senior Administrator / Administrative Assistant
Working Hours: Various shift patterns as agreed with the Registered Manager as follows:
7.00am - 2.30pm (Day)
2.30pm -10.00pm (Evening)
7.00am - 10.00pm (All day)
(Please note we do not provide sponsorship)
Drivers : Must have a full driving licence and access to a vehicle.
JOB OVERVIEW
To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Registered Manager
(Note: In addition to these duties employees are required to carry out such duties as may reasonably be required)
To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to each individual following Care Plans, Policies and Procedures
To maintain skills at a current level, undertake such training and development as required to maintain and progress knowledge
RESPONSIBILITIES AND DUTIES OF THE JOB
ROLE SPECIFIC DUTIES
Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing
To contribute to the efficient running of the service
Support Service Users to maintain their relationships and connections with the local community
Ensure Care Plans and other information about how to support Service Users are followed
Be responsible for informing the Registered Manager of any changes in the needs of Service Users
Be responsible for promoting and safeguarding the welfare of those individuals they support
WORKING WITH OTHERS
Develop effective working relationships with other employees within GreatPride Care Limited
Work in cooperation with members of the multi-disciplinary teams to maximise working with Service Users
If desired by the Service User, maintain and develop relationships with family, friends and other people important in their life
LEADING BY EXAMPLE
Seek opportunities for personal and professional growth
Be a role model for other carers and be an ambassador for the service
Be professional, polite acknowledge of, and work within, the Fundamental Standards
Understand the regulatory framework that governs the service, including the role of CQC and their requirements
Commit to achieving the relevant qualifications commensurate with the role
Attend statutory training and any other training as directed by management
Understand and follow all policies and procedures relevant to the role
Be open to learning opportunities
PERSON SPECIFICATION
Specific Requirement for Qualifications
Good English - Written and verbal - Essential
NVQ/RQF qualification in Social Care - Desirable (training will be given if no qualification)
SPECIFIC REQUIREMENT FOR SKILLS
Proficient Written Skills
Maintain all Care Plans and care records in accordance with GreatPride Care Limited Policy - Essential
LEADERSHIP SKILLS
Ability to induct and orientate new employees to the job role and service - Desirable
Provide Service Users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom - Desirable
Communicate any problems, concerns or changes to Service Users’ family members as needed - Desirable
COMMUNICATION SKILLS
Carers must build rapport with Service Users by establishing personal connections and showing interest in their lives - Essential
Carers must be able to communicate effectively with Service Users - Essential
Carers must have the communication skills to inform colleagues, management and professionals about the needs of Service Users - Essential
PROBLEM-SOLVING SKILLS
Carers need to be able to adapt and address situations quickly - Essential
Plan, develop, implement and assess approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection - Essential
SPECIFIC REQUIREMENT FOR PREVIOUS EXPERIENCE
Previous experience of working in similar environment - Desirable
Previous experience of working in similar role - Desirable
Experience of working with Service Users, in particular, those that may have additional support needs - Desirable
VALUE-BASED PERSONAL QUALITIES
Area Specific Requirement
WORKING TOGETHER
Involve Service Users, family, external agencies & colleagues
Speak up when things go wrong
RESPECT AND DIGNITY
Understand person-centred care and can demonstrate treating people as individuals and respecting choices
Promoting independence and encouraging appropriate risk taking
EVERYBODY COUNTS
Ensuring no one is discriminated against or excluded
Understand human rights and impact on care delivery
Facilitating people to ‘speak up’ about concerns and acting upon them
COMMITMENT TO QUALITY OF CARE
Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
Being accepting about criticism and focusing on improvement
Being open to new opportunities for learning and identifying the limits of
skills and knowledge
COMPASSION
Treating people with kindness
Understanding the importance of empathy in all areas of employment
Understanding the values of others and always providing a caring service
IMPROVING LIVES
Focus on how things could be done better and sharing ideas
Understanding of wellbeing and what is important to people using the service
Improving outcomes for people
Ensuring appropriate services are provided for people using the services
WHAT WE OFFER
You will be paid National minimum wage including your shadow shifts
Mileage paid
We can offer flexible hour shifts, part time and full time.
You have the opportunity to work extra shifts from our bank services.
Pension scheme
Free Training and free Uniform.
Opportunity for professional development.
Holiday pay
Open door policy and manager available to listen and talk
We will require you to undertake an Enhanced DBS, Right to Work checks, References and Employment History checks in line with GreatPride Care policies and procedures, CQC regulations and Government guidelines for this position and safer, fair and recruitment best practice.
We will try to make this recruitment as short as possible however, because of the nature of our business this may take a bit more time.
Copyright GreatPride Care Limited 2025