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Hours: Monday to Friday (35 hours per week)
As a Senior Account Executive, you will contribute to our client’s vision of being the UK’s favourite property manager by:
* Providing customer centric insurance products for the client’s clients
* Ensuring all enquiries dealt with in a professional and timely manner
* Ensuring compliance with FCA requirements
This role report into the Insurance Manager and has no direct reports.
Main Responsibilities
* Day to day management of a portfolio of commercial
* Liaising with clients, brokers, and insurers in the administration of contracts of insurance
* Preparing and issuing new business & renewal terms and quotations
* Ownership and handling of consumer and commercial property claims in accordance with FCA requirements and authority levels
* Ensuring stakeholders are regularly engaged and updated with claims information
* Dealing with client queries via multiple channels – e.g. email, telephone, post – in a timely and professional manner
* Provide a superior service to all internal and external customers of FirstPort Insurance Services Ltd
* Support FirstPort Insurance Services Ltd strategic and operational goals
Skills and Experience
* Preferably educated to A ‘Level standard, but as a minimum 5 ‘C’ grade or above GCSE passes (or equivalent) including English and Maths
* Significant experience of working within a property insurance operation either for an insurance company or broker
* Extensive knowledge of property insurance (commercial and consumer)
* Extensive customer service experience
* Experienced in the use of Microsoft applications
* Excellent communication skills, both verbal and written
* Comprehensive knowledge of FCA obligations relevant to insurance provision
* Adaptable and able to work under pressure and to tight timelines
Our Values
Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
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