Customer Service Coordinator (6-Month FTC Maternity Cover) |Rochdale | Hybrid (3 days office / 2 days WFH) | 36 hours per week | Circa £26k per annum
Looking for a customer-focused role where your voice makes a real impact?Were exclusively supporting a well-established, market-leading business to recruit a Customer Service Coordinator on a 6-month fixed-term contract. This is a fantastic opportunity to join a collaborative supply chain and marketing function at their brand-new, modern Rochdale head office.
The Opportunity
Youll be the voice of the brandsupporting UK and Irish customers across well-known household cleaning brand names. This is a varied role where no two days are the same, blending customer service, administration and insight-sharing. Youll be part of a friendly, supportive team where your input helps shape product improvements and customer experience strategies.
What Youll Be Doing asCustomer Service Coordinator
1. Delivering exceptional customer service via phone, email and written correspondence
2. Resolving queries efficiently while maintaining a professional, empathetic approach
3. Updating the CRM system to ensure accurate records and GDPR compliance
4. Coordinating product replacements, refunds and customer communications
5. Sharing customer insights and trends with marketing and quality teams
6. Collaborating with internal stakeholders and external partn...