Salary: £28,000 - 32,000 per year Requirements: Previous experience working on an ITIL-based service desk Basic knowledge of Active Directory configuration and administration Understanding of DNS Basic router configuration and support experience (ideally Cisco, Draytek) Experience with Windows OS and Windows Server OS Familiarity with Office 365, Microsoft Azure, and Microsoft Intune Experience in schooling or education environments is beneficial Excellent communication and organisational skills Results-driven with a proven track record of achievement Self-motivated, proactive, and resilient under pressure Strong team player Responsibilities: Deliver excellent customer care and support through efficient ticket management Provide 1st and 2nd line fixes via phone and email Resolve incidents and requests, escalating where appropriate Perform ticket triage, prioritising and escalating as required Liaise with third parties and customers regarding incident resolution and requests Manage work queues and prioritise tasks to meet SLAs Assist the Service Desk Supervisor in maintaining high service standards Work productively to achieve and exceed SLAs, KPIs, and profitability targets Technologies: Active Directory Azure Cisco Support ITIL Microsoft Intune Office 365 Security Windows Cloud More: At Tailor Made Technologies, we are a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. We take a partnership-focused approach, aligning our services with our clients strategic goals to drive business growth. We offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. Our benefits include structured training and development, 25 days annual leave plus bank holidays, birthday leave, a flexi health plan cover, an IT purchasing scheme, cycle-to-work scheme and gym discounts, a company pension, and an active Social Committee that organises events and activities. We are located in Lowton and are excited to welcome a new IT Support Engineer to our team. last updated 14 week of 2026