We’re
looking for an Assistant Executive Head Housekeeper who brings care, pride and
purpose to everything they do and believes that true luxury lies in elevated
and effortless hospitality.
This role is
about much more than maintaining our beautiful spaces; it’s about honouring The
Headland’s heritage, creating a sense of warmth for our guests and colleagues
alike and ensuring exceptional and consistent service is delivered across the department.
Working
closely with the Executive Head Housekeeper, a key part of this role is to
nurture and develop your team by providing clear direction, ongoing support and
opportunities for growth while ensuring high standards of performance and
collaboration are met.
Primary Responsibilities
* Ensuring maximum
guest satisfaction in all areas of Housekeeping.
* You will oversee
the full lifecycle of our team members.
This includes recruitment ensuring that we find the right person for our
hotel, probation reviews and regular check in meetings.
* To support the
Executive Head Housekeeper in creating and managing team rotas, ensuring they
are fair and consistent for all staff members. You will address any queries
promptly in the Executive Head Housekeeper's absence and ensure all issues are
resolved effectively.
* To manage the HR
EPS system, ensuring that team rotas are signed off within the required
timeframes for payroll processing.
* Maintain all
agreed cleaning standards.
* Alongside The
Executive Head Housekeeper you will support with ordering & purchasing of
chemicals, consumables and equipment requirements whilst ensuring that the
budget is adhered to.
* Liaise with all
relevant department heads and managers to ensure the smooth and efficient
running of the housekeeping department, including the overseeing of cottages at
times.
* Monitor closely
the condition and maintenance of all accommodation and public areas
* In conjunction
with the Executive Head Housekeeper be responsible for the staff, stock levels,
stock taking and control of Linen Room and Laundry
* Maintain personal
contact with guests in dealing with complaints etc.
* Deputise for the
Executive Head Housekeeper in her absence
* In co-operation
with the Executive Head Housekeeper/HR Manager ensure the ‘on the job’ training
plan is adhered to and up to date at all times
* Assist the
Executive Head Housekeeper in dealing with any staff welfare issues within the
Housekeeping team
* You would be
expected to segregate waste effectively, including recycling, general waste,
food waste, and glass.
* To understand our
collaboration with the National Lobster Hatchery in Padstow and can speak to
its importance when appropriate.
* To respect The
Headland’s sustainability goals and maintains awareness of our partnership with
EarthCheck.
Requirements
and Skills
* Previous experience in a similar hotel standard is highly desirable but
not essential.
* A genuine passion for cleanliness and a ‘perfectionist’ approach to
tasks.
* Ability to perform physically demanding tasks, including lifting.
Bending and standing for long periods of time.
* Good communication skills.
* Exceptional punctuality.
* An understanding of the importance of guest confidentiality and privacy.
Perks...
As
a member of our team you can enjoy the following benefits:
* Complimentary stay after 1 years service
* 40% off spa products
* 25% off spa treatments*
* Gym access & weekly swim session*
* Special rate for Pride of Britain Hotels*
* Discounted surf lessons*
As
well as regular awards and recognition:
* Monthly recognition
awards
* Annual festive awards
event
* Long service awards
dinner
*subject
to availability and prior booking via manager