St Lukes is seeking a strategic, commercially astute and valuesdriven Head of Retail to lead and develop our retail estate and ecommerce activity. Reporting to the Chief Executive & Chief Nurse, and as a member of the Operational Leadership Team, the postholder will provide clear strategic direction, strong commercial leadership and robust operational oversight across all retail channels. The role is accountable for maximising net retail income to support hospice care, driving sales growth through donated stock and Gift Aid, and ensuring high standards of governance, compliance and sustainability. This is a senior leadership position for an experienced retail professional who can balance commercial performance with compassion, ethical practice and community impact.
Main duties of the job
The Head of Retail is responsible for developing and delivering an ambitious retail strategy aligned to St Lukes income generation and organisational objectives. The postholder will provide commercial leadership across all shops and ecommerce activity, with full accountability for income, expenditure, budgets and net contribution. Key duties include leading and motivating paid staff and volunteers, ensuring operational excellence across all retail locations, maximising Gift Aid participation, and embedding strong health & safety, safeguarding and governance arrangements. The role also champions environmental sustainability, ensuring charity retail supports responsible consumption and community engagement. As a member of the Operational Leadership Team, the postholder contributes to wider organisational strategy and performance.
Job responsibilities
The postholder will lead the strategic and operational management of St Lukes retail estate and ecommerce activity, ensuring sustainable income generation and high standards of performance. Responsibilities include full financial accountability for retail budgets and profits, driving sales growth through effective merchandising, stock control and Gift Aid, and ensuring compliance with charity law, trading standards, health & safety and safeguarding requirements. The role leads, develops and supports paid staff and volunteers, promoting an inclusive, valuesled culture. The Head of Retail will also champion sustainability, reduce environmental impact across retail operations, manage retail property matters, and provide regular performance reporting to senior leaders and trustees.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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