Service Delivery Manager
Job Posted: 9 June 2026
Job Updated: 9 June 2026
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Job Title: Service Delivery Manager
Function: Information Technology
Location: Nottingham/Hybrid
Contract type: Permanent
Salary: £51,703 with potential to rise to £60,827 over 3 years
Closing Date: 19th June 2026
NHS Supply Chain currently has an opportunity for a Service Delivery Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.
NHS Supply Chain IT operates a Service Integration and Management (SIAM) model – OneIT – with five different Service Providers delivering the end-to-end suite of services across Service Integration and Helpdesk, Modern Workplace services, Infrastructure and Networks, Application Development and Management, and Cyber Security.
We’re looking for an experienced Service Delivery Manager to oversee the delivery of Technology Services from our Supporting Technology and Infrastructure partners into the NHS Supply Chain. In this role, you’ll be responsible for ensuring services are delivered in line with contractual obligations, meeting agreed plans and KPIs. You’ll lead and coordinate IT delivery partners to maintain reliable, high-performing day-to-day operations. You’ll also work closely with business teams and stakeholders to support the design and delivery of projects and service enhancements. Your input will help shape the future roadmap, driving continuous improvement and reducing technical debt. You’ll take ownership of stakeholder relationships, ensuring IT services meet business expectations and are delivered to the required standards. You’ll also work across broader governance areas – including IT security, product selection, and change delivery – ensuring all systems, applications, and networks remain secure, available, and fit for purpose.
Every day you will…
Provide strategic leadership to champion the vision and objectives of IT Services, guiding IT partners through the service delivery lifecycle and ensuring alignment with the organisation’s Technology Strategy.
Lead the monitoring and management of service levels, ensuring that all IT services meet agreed-upon targets and business requirements.
Produce and analyse comprehensive monthly service reports, using data-driven insights to monitor SLAs, KPIs, and OKRs in partnership with IT providers.
Act as the primary point of contact for IT partners, managing performance, conducting regular governance reviews, and responsible for ensuring contractual compliance.
Build and maintain strong, collaborative relationships with internal stakeholders and business teams to ensure IT services align with evolving business needs.
Contribute to the design of new or changed services, ensuring they are fit for purpose, scalable, and aligned with the organisation’s Technology Strategy.
Oversee the transition of new services and enhancements into the live environment, ensuring minimal disruption to operations and adherence to change protocols.
Support the maintenance of the IT Service Catalogue, ensuring information regarding live services is accurate, accessible, and reflects current business operations.
Assess and document the commercial impact of service delivery across the business, identifying key assumptions and dependencies across all functions.
Lead collaborative discussions and governance forums with IT partners and internal departments to oversee service delivery and identify opportunities for improvement.
Ensure services are delivered in line with contractual expectations, maintaining consistency in quality, experience, and performance.
Manage IT Service Integration governance across the organisation, ensuring services are aligned with established policies, processes, and escalation protocols.
Lead the IT service integration function to enable seamless end-to-end technology delivery, supporting the flow of data and information across business directorates.
Oversee IT tools and information systems, ensuring they perform as intended and contribute to optimising business operations.
Support IT partners in delivering integrated services by maintaining robust processes, governance, and policies, and redesigning ways of working where necessary to improve outcomes.
What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely
We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards
27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential
A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
Generous pension scheme (with us contributing 12% when you contribute 6%)
Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you
2 days of paid volunteering leave allowing you to give back to your community
Access to many discounts from the Blue Light Card to NHS Discounts