Senior IT & AV Support Engineer (ML13418) - Bath, BA2 7AYTwo leading universities have joined forces to address the national shortage of pharmacists. From September 2024, the highly ranked University of Bath MPharm (Hons) Pharmacy course is being delivered at the University of Plymouth, significantly increasing the opportunities for students to study this subject across the South West.About the roleReporting to the IT & AV Support Manager, you will take operational and technical ownership of IT and AV services supporting the MPharm programme in Plymouth We are seeking a Senior IT & AV Support Engineer to lead the delivery of reliable, high-quality IT and AV services that underpin technology-enhanced teaching, clinical simulation and hybrid learning environments. This is a pivotal role ensuring the reliable operation of technology-enabled teaching, clinical simulation environments, and AV-equipped learning spaces that support a professionally accredited healthcare course.In this role, you will:Lead 1st and 2nd line IT & AV support services, ensuring effective incident, request and change managementOversee installation, maintenance and lifecycle management of IT and AV equipmentSupport digital teaching tools such as Moodle and PanoptoLead small technical projects, managing risks and stakeholder communicationDrive continuous improvement in systems, documentation and service standardsProvide technical leadership across Windows, macOS and Linux environments, with working knowledge of networking, Active Directory, SCCM and JamfSupport and advise on digital learning tools including Moodle, Panopto, Xerte and PebblePadAdvise academic and administrative staff on e-assessment solutions (including video and audio), hybrid delivery and development of digital teaching materialsTake technical ownership of IT and AV systems across the Plymouth site, ensuring teaching, simulation and hybrid learning environments operate securely and to University of Bath standards.Work closely with academic, technical and DDaT colleagues to deliver hands-on engineering support and proactive system management, maintaining a reliable, high-quality user experience.What we’re looking forWe are seeking a technically strong, service-oriented professional who combines operational leadership with excellent stakeholder engagement.You will bring:Previous experience of supporting IT and Audio-Visual hardware, software or services (1st and 2nd tier) ideally in an academic environment Broad and deep knowledge of current IT technologies and their application in a Higher Education context or similarProven experience of working with people at different levels in a complex environment as well as building and maintaining working relationshipsKnowledge of IT or hardware including servers, desktop PCs, laptops and mobile devices Knowledge of lecture capture systems such as Panopto, Crestron or ExtronKnowledge of online teaching / meeting systems such as Microsoft Teams and ZoomAn understanding of virtual learning environments such as MoodleExperience of installing, using and administering one or more computer operating systems such as Microsoft Windows, Mac OS and LinuxConfident user of Microsoft Office products and able to provide advice and support on these products Experience of using email and calendaring software in a business or academic environmentExperience using systems like Active Directory, SCCM and Jamf IT networking knowledgeBe self-motivated.Be able to work alone, in a team or with your peers.Have excellent interpersonal skillsEnjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.Additional information:The base location for this role is at University of Plymouth.We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer youWe're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:Free counselling services through Health AssuredCycle to work schemeElectric vehicle salary sacrifice schemeStaff discount at Team Bath gymStaff discounts on postgraduate tuition feesStaff discount on language coursesGenerous employer contributory pension schemesGenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balanceA wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and moreFree entry to the Holburne Museum in BathLocal discounts and moreA family-friendly workplace An excellent reward package that recognises the talents of our diverse workforceRelocation allowanceVisa reimbursement and Interest-Free Loan to help with the cost of some immigration expensesFind out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn. Closing Date: 08 Mar 2026 Department: Management, Specialist and Administration Salary: £38,784 to £46,049