Customer Experience Adviser | Retail & Business Banking | S1 | Llanelli
Join Santander UK as a Customer Experience Adviser based in Llanelli. This 35‑hour per week full‑time role works Monday to Saturday between 8 am and 6 pm on a rota. You’ll serve as the first point of contact for customers in the branch or over the phone, delivering outstanding service, managing transactions, answering calls, building relationships, and finding solutions to customers’ needs.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to help customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service in face‑to‑face or telephony settings (Required).
* Effective communication skills to understand customer needs (Required).
* Real desire to go above and beyond for customers (Preferred).
* Teamworking skills with a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities, even outside standard expectations (Preferred).
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits and Rewards
* Starting salary of £24,500 plus a £500 annual cash allowance.
* 25 days holiday plus bank holidays (26 days after 5 years), with option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
* Company pension scheme with 8 % employer contribution, up to 12.5 % if you contribute.
* Protection benefits: death‑in‑service, income protection insurance and optional life assurance and critical illness cover.
* Share plan participation and employee product discounts.
* Well‑being support across physical, mental, social and financial pillars.
* Flexible leave for life stages such as maternity, pregnancy, parenthood and beyond.
* Volunteer opportunities and global career growth.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales, Public Relations, and Customer Service
Local compliance and equal opportunity
We are committed to inclusivity and equal opportunities for all, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We aim to provide an accessible, fair and welcoming recruitment experience.
Right to work in the UK
* All candidates must have the right to work in the UK before commencing employment. If you require a working visa or permit, this will not affect our decision to progress your application. However, if you do not have a right to work or a visa is denied, Santander will not proceed and will withdraw any conditional offer.
* We will cover mandatory government fees for visa sponsorship but you may be liable for personal employee immigration and relocation costs.
What to do next
If this role interests you, please apply online. For assistance with the application process, contact us at resourcing@santander.co.uk.
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