Intensive Housing Management Officer£28,598 - £31,022 | 37 hours | Shrewsbury (Ptarmigan House)Make a real difference where it matters most.At STAR Housing, we're committed to creating a better future-and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an Intensive Housing Management Officer, you'll be at the heart of that mission.The roleThis is a rewarding, hands-on role where you'll deliver a person-centred housing management service-supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence.What you'll be doingActing as the main point of contact for residentsManaging tenancies, including sign-ups, reviews and early interventionsSupporting residents with rent, benefits, and tenancy sustainmentCarrying out property inspections and ensuring homes are safe and compliantWorking with internal teams and partner agencies to provide joined-up supportSupporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challengesWhat we're looking forExperience in housing management, homelessness or supported housingStrong knowledge of tenancy and support needsA compassionate, resilient approach with the ability to build trustExcellent communication and organisational skillsAbility to manage a varied caseload and work both independently and as part of a teamWhy join STAR Housing?A supportive environment where you can make a genuine impact every dayA role that combines housing, support and community outcomesPlease note this role involves working with vulnerable residents and may expose you to challenging situations-full support and training will be provided.Apply nowBe part of a team that's helping people rebuild their lives and sustain their homes.PandoLogic., Location: Shrewsbury, ENG - SY3 8BE