Customer Service Advisor - Asda Travel Money, Leicester Fosse Park - Part Time
Job Details
* Type: Permanent, Part Time
* Hours per week: 16 hrs
* Salary: £13/hour + On Target Earnings up to 7.5% of base salary
* Working Patterns: Flexible shifts between Monday to Sunday with a monthly or weekly rota
Benefits
* Discounted insurance rates including Private Medical, Dental, Critical Illness
* Health checks, allergy, intolerance, and other health tests at discounted rates
* Employee wellness programs covering physical, mental, and financial wellbeing
* Employee discounts via Bravo Benefit
* Flexible hours and overtime opportunities
* 25 days holiday (pro-rata), bank holidays, and options to buy/sell days
* Monthly bonus potential for meeting targets
* Pension scheme with Scottish Widows
Role Overview
Join Travelex as a Travel Service Partner (CSR) supporting customers with their Travel Money needs. You will assist with currency exchange, provide product advice, and ensure a seamless customer experience both in-store and online.
Key Responsibilities
1. Build relationships to understand customer travel and currency needs
2. Act as a travel money ambassador, advising on products and services
3. Process foreign exchange transactions accurately and efficiently
4. Achieve procedural, operational, and customer service goals
5. Handle online FX requests and deliveries with attention to detail
6. Adhere to legal, regulatory, and compliance standards
Candidate Requirements
* Numerically proficient, comfortable handling large sums of cash and currency conversions
* Excellent communication skills, personable and attentive listener
* Driven to succeed, with a positive attitude and customer focus
Interview Process
1. Initial screening call with Talent Acquisition or Bureau Manager
2. Online interview with a numerical and accuracy test
3. Visit to the bureau for a face-to-face meeting with the Bureau Manager
4. Job offer if successful, with feedback provided if not
About Travelex
Travelex is a leading provider of foreign exchange services, established in 1976, with a global presence and a mission to simplify access to international money. We value diversity and are committed to equal opportunity employment.
#J-18808-Ljbffr