Location: Elmley Nature Reserve, ME12 3RW
Nestled in the heart of Kent, Elmley Nature Reserve is a stunning habitat renowned for its diverse wildlife and breathtaking landscapes. We are dedicated to conservation, education, and creating memorable experiences in our range on onsite accommodation and venue spaces. Join our team and help us inspire environmental awareness through exceptional events.
With guidance and support from our senior team, you will be expected to:
* Provide excellent service to our clients, working within brand standards
* Carry our sales duties including responding to incoming queries, preparing proposals, conducting venue show rounds. Be a point of contact for contracted clients and couples, answering all questions and making notes
* Developing and maintaining working relationships with clients and wedding couples
* Use software & follow processes to build itineraries, contract external suppliers, confirm logistics and finalise internal documents and communications for the wider team
* Manage events within budgets set by GM and Directors
* Conduct post event evaluations
Responsibilities and tasks include, but are not limited to:
Planning and logistical organisation:
* Put together event plans according to venue processes and client requirements
* Liaise with the client, external suppliers and in-house teams to ensure the best possible experience for the client as well as a smooth operation for the onsite team
* Use our Events software to facilitate event planning - including the creation of function sheets, kitchen sheets and customer summaries that will be used for the events smooth running
* Assist with the contract and timeline of each event, including payment schedules in line with the terms and conditions
* Collate and analyse feedback after the event from suppliers, the team and the client
* Be involved in regular interdepartmental meetings
Sales and client account management:
* Respond effectively to client enquiries drive sales, providing excellent customer service, and follow sales processes
* Preparing event proposals according to venue processes and client requirements
* Effective record keeping of events software of all enquiries and monitor conversions
* Host venue show rounds.,
* Contribute to events sales and marketing strategy
* Communicate with, develop and maintain long-lasting relationships with clients and suppliers
Wedding and Events Delivery:
* Be hands-on to coordinate and assist with the event set-up, from furniture movement and equipment set-up, catering requirement set-up, guest and supplier liaison, guest accommodation check-in, as well as additional client requests
* Perform a hands-on role where you will be part of on the event delivery team, ensuring the smooth running of the event, and be front facing to the client needs at all times
* Create a warm and welcoming atmosphere, and provide an extremely high level of service for our guests and clients at all times.
* Assist with the clear down of events, including furniture movement, equipment set-down, liaison with maintenance team and catering clear up
What we are looking for:
* This is a role where we are looking for someone with the confidence and enthusiasm to plan and deliver bespoke events. You will, however, have day-to-day guidance from our GM and Directors, along with the materials to support planning and delivery (event software, templates, and policies).
* As a small family team, there will be support & mentorship from the wider team and management.
* Due to our remote location the ability to drive as well as access to your own vehicle is vital.
We are looking for someone with the following attributes:
* Ability to follow processes.
* Proactive attitude.
* Highly proficient in administration.
* Excellent organisational skills.
* Attention to detail, including an excellent eye for presentation.
* Warm and welcoming with the ability to make our discerning clients feel comfortable and relaxed.
* Ability to communicate and build relationships at all levels.
* Team working skills.
* Ability to work independently and self-motivate.
As a small and young business, attitude and is more important than fixed experience requirements, but the following are preferred:
* Events experience (1 year +). - Experience in an accommodation based environment is preferred.
* 2 years + work experience in a relevant environment (for example candidates with a hospitality customer service, sales, administration, retail management would be considered).
Benefits:
* The opportunity to work in a beautiful, natural setting with a fun, friendly and passionate team
* Access to BrightExchange-an employee discount platform
* Complimentary stay in onsite accommodation (after successful completion of 1 year within the company)
* Staff discount for stay and wellness treatments
* Free onsite parking
* Uniform Supplied
Schedule:
* Full-time hours based around events and weddings.
* Weekend and evening availability is a must. Please note from May to September weekend hours will become the core of your working schedule.
Supplemental pay types:
* Tips (shared between team)
About Elmley Enterprises:
Elmley Nature Reserve is an award winning hospitality venue based on Isle of Sheppey North Kent. Based on National Nature Reserve of international wildlife significance, Elmley offers luxurious stays in nature and bespoke events and weddings. Elmley is, at its heart, a family run farm with a long-term vision to restore nature and a commitment to the sustainability of the landscape and land. We pride ourselves on our small, hard working and dedicated friendly team where our values of sustainability, conservation and education are reflected in all elements of our operations. In 2019 Elmley was awarded Best Sheppey Business at the Swale Business Awards. In 2017 Elmley was awarded Best Small Accommodation Provider at the Visit Kent Awards. In 2025 Elmley have been nominated in 4 categories of the Kent Wedding Awards. There are regular features in National press, to read more about us check our website; https://www.elmleynaturereserve.co.uk/