Social network you want to login/join with:
Operations Director – Contract Logistics, West Midlands
Client: DP World
Location: West Midlands, UK
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
Operations Director – Contract Logistics – Multi-User – North Europe
About the Role
We are seeking an experienced Operations Director to lead our contract logistics operations across multiple shared-user warehousing sites. This role is pivotal in delivering operational excellence, client satisfaction, and commercial growth across our UK multi-client distribution network.
Reporting to the VP of Contract Logistics – North Europe, you will provide leadership across operations, client management, compliance, people development, and financial performance. You’ll also support new business launches and collaborate closely with commercial teams to expand our footprint and capabilities.
Note: This is a hybrid role requiring regular travel and can be based anywhere in the UK.
How You Will Contribute
Operational Leadership
* Lead daily and long-term logistics operations across multiple client accounts and sites.
* Balance resources to maximize efficiency and meet SLAs and KPIs.
* Standardize best practices while tailoring solutions to client needs.
* Drive transitions, integrations, and continuous improvement initiatives.
Client & Stakeholder Management
* Act as the key operational contact for clients, building trust-based relationships.
* Ensure proactive communication, issue resolution, and service improvement.
* Collaborate with commercial teams on contracts, onboarding, and scaling services.
People & Performance Management
* Lead site leaders, operations managers, and support teams.
* Foster a high-performance culture focused on safety, accountability, and development.
* Build talent pipelines through coaching and succession planning.
* Own operational budgets and profitability across client operations.
* Partner with Finance on forecasting, variance analysis, and margin optimization.
* Oversee accurate billing, invoicing, and reporting.
Compliance & Risk
* Ensure adherence to regulatory, safety, legal, and client-specific requirements.
* Lead audits, quality checks, and risk mitigation planning.
* Maintain and enforce SOPs across all operations.
* Drive efficiencies through lean methodologies and performance improvement.
* Support deployment of technologies (WMS, TMS, automation).
* Benchmark and adopt industry best practices.
What You Will Bring
* Bachelor’s or master’s degree in industrial/mechanical engineering, logistics, or business administration.
* Extensive experience leading contract logistics operations in a multinational environment.
* Proven experience managing multi-user/client warehouse environments.
* Strong commercial acumen and operational excellence.
* Exceptional communication and problem-solving skills.
* Detail-oriented with critical thinking and collaboration abilities.
* Results-driven with a proactive mindset.
* High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
Compensation
DP World offers exciting roles within a growing international organization, with a market-competitive package and opportunities for personal growth and development.
About DP World
DP World is a global leader in trade and logistics, with over 103,000 employees across 75 countries. We focus on innovative, efficient supply chain solutions and are committed to diversity and inclusion.
We are reshaping the future of trade through technology and sustainable practices.
Equal Opportunity Statement
DP World is committed to Equal Employment Opportunity and values diversity in the workplace. We encourage applicants of all backgrounds to apply and bring their authentic selves to work.
#J-18808-Ljbffr