The Role
Reporting to the Service Manager, the main purpose of the job is to carry out high standard diagnostics, servicing and repairs to garden and commercial machinery.
This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.
Essential Duties
* Service and maintain John Deere and other garden and commercial equipment to the manufacturers’ specifications.
* Repair and service machines to the agreed work plan to bring them up to the required standards.
* Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
* Ensure due care is given to customer and company property.
* Provide the best possible levels of customer service at all times.
Skills and Qualifications
* Experience - knowledge and experience of a variety of garden and commercial machinery
* Use of field based diagnostic tools and equipment is essential.
* Relationship Builder - ability to interact with customers and develop/build a relationship that ultimately delivers a positive, satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
* Communication - ability to effectively communicate both internally and externally.
* Present a professional image at all times.
* A valid driving licence is essential.
Company Benefits such as - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, Paid holiday plus bank holidays, a Company Van for work purposes, as well as Overtime opportunities.