Job description
Payroll Senior Manager – People Services
Job Profile
To ensure high quality and accurate payroll service to our clients whilst managing and developing the core payroll team. Working alongside the existing payroll manager the new role will help grow payroll services for both domestic and global clients.
We are looking for a self-motivated, confident payroll professional with an analytical/logical approach. They must have the ability to think creatively whilst ensuring all compliance requirements are met. Maintaining and building excellent working relationships with clients and internal teams they will be expected to identify any process improvements, system developments and training needs.
Key Job responsibilities:
1. To deliver a cost effective, accurate and professional service to all clients, ensuring excellent customer service.
2. To ensure all payrolls are processed efficiently, effectively, accurately working to strict deadlines.
3. Manage and develop the payroll team
4. Identify growth opportunities
5. Completion of RFI’s & RFP’s
6. Maintaining knowledge of current legislation and ensure compliance with statutory regulations including training of the team
7. Evaluate current processes, to assist in implementing improvements and adopting new processes to influence & drive change.
8. Communication internally and externally to deal with queries.
9. Successful service delivery - SLA achievement and high level of customer satisfaction
10. Developing and monitoring KPI’s
11. Identify cost savings and increase profitability
12. Work with various parts of KPMG to develop payroll services as a practice and identify cross selling opportunities
13. Develop and lead various projects within payroll and wider GMS services
14. Strategic resource planning
15. Department Financial planning
16. Portfolio management including finance, compliance, risk, and client escalation
17. Team operation planning
18. Team member Performance Management
19. BACS management sign-off
20. Vendor/supplier management
21. Recruitment
Skills and requirements
22. Extensive payroll management experience
23. Team management experience essential
24. Preferably CIPP qualified
25. STAR payroll professional system knowledge advantageous
26. Previous experience of expat and modified payroll preferred
27. Excellent communication and organisational skills both written and verbal
28. Excellent interpersonal & negotiation skills
29. Forward thinking of risks & issues
30. Good knowledge of Microsoft Office
31. Confident and approachable
32. Able to lead a team during periods of change
33. Issues focussed
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