We're seeking a friendly, highly organised Administrative Assistant to be the first point of contact for parents and tutors. You'll handle enquiries and keep our booking system accurate and up to date so everything runs smoothly.
Responsibilities
* Be the first line for phone, email and walk-in enquiries; provide excellent customer service.
* Manage the booking system: set up/amend sessions, handle cancellations/waitlists, maintain accurate records.
* Liaise with tutors and families to confirm schedules and resolve issues quickly.
* Maintain inboxes and logs; triage urgent messages.
* General office admin and basic data entry in line with GDPR.
What we're looking for
* Excellent IT skills and the ability to pick up new systems quickly (email, spreadsheets, CRM/booking tools).
* Strong organisational skills and attention to detail.
* Clear, professional communication (written & verbal).
* Calm, helpful manner and customer-first approach.
* Preferred: admin/reception or customer-facing experience; education setting experience is a plus.
Working pattern
* Supportive team and full training on our systems.
* Flexible remote time for part of the week.
* Potential to extend after 6 months.
Schedule
* Part-time (8 hours/week)
* Hybrid: in-person + remote
* Overtime available in busy periods
Work Location In person & remote (hybrid)
* 4 hours remote across the week to handle enquiries (flexible).
* Additional paid hours may be available at peak times (start of term/exam seasons).
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 8 per week
Benefits:
* Flexitime
* Work from home
Work Location: Hybrid remote in Bridgend CF31 2AQ