Overview
SMT GB Birmingham, England, United Kingdom
Join to apply for the Field Service Engineer role at SMT GB. Based from our Brownhills depot, this role covers Coventry and the South of Birmingham. SMT is a leading full-service distribution company specializing in machinery and trucks with experience across construction, material handling, recycling and transport industries.
We are looking for a Field Service Engineer to deliver first-class service to internal and external customers, and to actively seek revenue opportunities in collaboration with customers, Customer Support Representatives and your Line Manager.
Responsibilities
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Operate in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions.
* Work in line with quotations and time guides, and highlight to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time with comprehensive details of the work undertaken.
* Order parts as necessary and return parts in a clean condition at the end of the job.
* Able to work overtime and to respond to reasonable call-out requests.
* Attend relevant product or systems training courses.
Knowledge, Skills, and Experience
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g. NVQ 3/C&G).
* Relevant experience in repair and maintenance of heavy construction plant with proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Cost-conscious mindset to ensure profitability.
* Problem-solving abilities and high diagnostic skills.
* Ability to work with computer systems and Outlook.
* Strong attention to detail and conscientiousness.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature and systems.
Desirable
* Experience of Welding and Fabrication.
What's in it for you?
Alongside a competitive salary we offer a host of benefits.
Benefits and Wellbeing
* Health Cash Plan – Reimbursement for prescriptions, glasses, dental, physio and more, with option to upgrade.
* Free Physio – Access by phone or video.
* 24/7 GP Service – Private GP access anytime.
Life Outside of Work
* Enhanced Sick Pay – Additional support when unwell.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Bonuses and phasedown days when retiring.
Financial Extras
* Pension – Employer contributions matched up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work – Save on a new bike and accessories.
* Discounts Platform – Save on groceries, holidays, shopping and more.
Team and Culture
You’ll have access to team-focused benefits, including a refer-a-friend bonus, long service awards, a paid volunteering day, Christmas shutdown, and opportunities to engage through our Employee Council and Social Committee. Our values are Caring, Daring and Sharing.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies or third parties without prior written consent. Submissions in breach of this policy will be treated as unsolicited and will not create any obligation for SMT.
Seniorities and Employment
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Machinery Manufacturing
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