Underwriter
Underwriter is a role focused on proactively assessing customer applications across multiple product types. You will make outbound calls to customers for medical information, interpret policy terms alongside medical documents, and make fair, accurate decisions. This role delivers excellent customer outcomes, combines communication and administration skills, and focuses on compliance, accuracy and customer service. You will support less experienced team members, sharing knowledge and expertise to build a collaborative high‑performing team.
Benefits
* 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme and personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
* Cycle to Work Scheme & Interest‑free Season Ticket loans.
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
* A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (‘Death in Service’) & Group Income Protection
Responsibilities
* Making underwriting decisions based on customer information and medical documents (GPs, Consultants) within approved authority limits
* Communicating clearly with customers and third parties, including vulnerable customers, both verbally and in writing
* Working accurately and efficiently to support the delivery of CSLs and other performance metrics
* Supporting the delivery of great customer outcomes through effective management of Conduct Risk and Consumer Duty
* Adhering to Diligenta’s corporate policies, procedures and guidelines, including Data Protection, Information Security and Financial Crime
* Supporting audits, post‑issue accuracy checks and licensing within the team
Qualifications
* Previous medical underwriting experience is preferred
* Strong telephone skills, including questioning techniques and managing customer expectations
* Proactive problem‑solving skills and the ability to adapt to changing circumstances
* Ability to interpret complex medical information and apply sound judgment
* Knowledge of relevant legislation, FCA principles, and Consumer Duty requirements
* Competence in using underwriting systems, databases, and Microsoft Office applications
* Self‑motivation with a drive for continuous learning and professional development
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