We are seeking an Assistant Manager to support the Shop Manager at our West Bromwich location. This role involves operating and running the shop, managing the staff, and ensuring high standards of service and operational procedures.
Role Purpose
The Assistant Manager is responsible for assisting the Shop Manager, leading the shop in their absence, and ensuring smooth day‑to‑day operations, including opening and closing the business, managing cash, and maintaining shop presentation.
Key Responsibilities
* Support the Shop Manager with day‑to‑day running of the shop and shop team.
* Lead and manage shop operations in the absence of the Shop Manager, including opening and closing the shop.
* Guide and coach the shop team, ensuring adherence to cash management and time and attendance procedures.
* Maintain shop presentation and high standards of customer service, accepting and processing bets accurately.
* Act as a brand ambassador, promoting the company brand and educating customers on our multi‑channel services.
* Ensure shop compliance with all operational, cash, and security procedures and social responsibility duties.
Knowledge, Skills and Experience – Essential
* Ability to confidently lead a team and inspire others.
* Strong working relationship building with colleagues.
* Trust and integrity, serving as a role model.
* Excellent communicator, providing clear guidance and feedback.
* Adaptability to different situations, bringing new ideas forward.
* Problem‑solving and creative thinking skills.
* Energy and drive for continuous development.
* Customer‑service focused, enthusiastic, and people‑oriented.
* Interest in the sporting industry and confidence in building rapport with customers.
* Ambitious and results‑focused, working to a high standard.
Knowledge, Skills and Experience – Desirable
* Minimum 1 year Assistant Manager/Supervisor Retail experience.
* Industry experience welcomed; full training provided.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Part‑time
* Job function: Other
* Industry: Gambling Facilities and Casinos
* Location: West Bromwich, England, United Kingdom
#J-18808-Ljbffr