Head of Operations – Premium Pub Group – London - £88,000 + Bonus + Benefits
We're working with one of the UK's leading premium pub operators to recruit an exceptional Head of Operations for their flagship London region.
This is a standout opportunity to lead a portfolio of 14 high-performing sites, representing the company's highest-grossing patch. The estate is made up of premium, food-led pubs known for delivering outstanding guest experiences, strong commercial performance and best-in-class hospitality standards.
The Role
As Head of Operations, you'll be responsible for the overall performance of a 14-site London estate, leading and developing a team of General Managers to deliver exceptional operational and commercial results.
You'll play a key role in driving sales, profitability, people development and guest experience, while maintaining the highest operational standards across the region.
Key Responsibilities
Lead, coach and inspire General Managers across a 14-site premium pub portfolio
Drive commercial performance, sales growth and profitability across the patch
Deliver exceptional standards in food, drink and service
Build and develop high-performing management teams
Use KPIs and financial data to identify opportunities and improve performance
Ensure compliance and operational excellence across all sites
Work closely with senior leadership on business strategy and operational initiatives
Champion company culture, people engagement and succession planning
You will have:
A strong track record in multi-site operations leadership
Experience managing high-volume, premium hospitality businesses
Excellent commercial and financial awareness
A people-first leadership style with a passion for developing talent
Strong operational knowledge and attention to detail
The ability to influence, motivate and drive performance at all levels
What's on Offer
Salary up to £88,000
Performance bonus
Excellent company benefits
Career progression opportunities within a respected hospitality group
The chance to lead the business's highest-performing London region
If you're an experienced operator ready for your next senior leadership challenge, we'd love to hear from you.
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