What you’ll be doing
As a Solution Architect Specialist, you’ll play a key role in designing and delivering secure, scalable infrastructure solutions that support BT’s voice and messaging services. You’ll work across teams to ensure our solutions are technically sound, repeatable, and aligned with customer needs.
Your responsibilities will include:
1. Designing infrastructure for voice communication services (VoIP) and messaging platforms (e.g. SMS, with a view to evolving toward WhatsApp-style messaging)
2. Supporting future expansion into video calling capabilities
3. Contributing to federated login systems for government clients—enhancing security and reducing the need to store user credentials
4. Leading the delivery of robust, repeatable technical solutions that meet customer requirements and drive positive outcomes
5. Partnering with business and operational stakeholders to conduct technical discovery and align solutions with strategic goals
6. Producing clear, actionable recommendations, proposals, and scopes of work—identifying critical dependencies and risks
7. Creating innovative solution architectures that address complex challenges and meet agreed requirements
The skills you'll need
We’re looking for someone who combines strong technical expertise with a collaborative, customer-focused mindset. Ideally, you’ll bring experience in:
8. Designing and delivering solution architectures that meet both functional and non-functional requirements
9. Presenting solution options to customers and guiding them through governance and security processes
10. Infrastructure design for voice and messaging systems, including VoIP and SMS
11. Applying cybersecurity principles to solution design
12. Working directly with customers, particularly on large or complex accounts
13. Navigating regulatory frameworks such as NIST CSF, ISO 27002, and CIS Controls
14. Developing scalable, compliant solutions across cloud platforms
15. Integrating systems using APIs and web services
16. Gathering requirements and translating them into technical outcomes
17. Aligning solutions with product roadmaps and strategic objectives
It would be great if you also have:
18. Experience working with public sector or business clients
19. A background in consumer environments, such as identity and access management, where core architectural skills were applied
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits
20. An annual bonus of up to 10% (company & personal performance dependent)
21. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
22. Life Assurance
23. Exclusive colleague discounts on our latest and greatest BT broadband packages
24. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
25. BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
26. Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
27. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
28. 25 days annual leave (not including bank holidays), increasing with service
29. Volunteering days so you can give back to your local community
30. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’