Sales & Customer Service Advisor/Aftersales Contact Centre Advisor
If you think you are the right match for the following opportunity, apply after reading the complete description.
Derby
Competitive salary + OTE up to £4800
40 hours
Are youcustomer focused, self-motivated and looking for anew challenge?
As a Sales & Customer Service Advisor with Mercedes Benz, you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. You will be working as part of our Mercedes Benzteam in this role.
What we can offer you
Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with our exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone.
Life assurance with the option to increase cover
Were open to flexible working options just ask
Job Introduction
At Mercedes Benz we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.
Main Responsibilities
The main duties of the role will include;
Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
Responding to customer email enquiries
Quickly identifyingthe needs of the customers and guidingtowards the service or product that will best meet their requirements
Providinga high level of customer service which will allow you to build relationships with our customers to retain business
Being organised andself-motivated to ensure targets and deadlines are met
To up-sell additional Audi products
The Ideal Candidate
The ideal candidate will;
Have excellent communication skills and the ability tobuild trust and rapport with customers and colleagues
Be customer focused and passionate about their work
Have the ability to prioritise their workload and multi-task
Be IT alliterate with the ability to use multiple systems at once
Confidently work independently and also as part of a team
Have a keen eye for detail
To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
Ability to problem solve and think on theirfeet
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you dont need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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