Description The Operations Client Assistant plays a vital role in supporting the smooth running of client administration processes. This position involves handling a wide range of operational tasks including document screening, account opening, deceased account processing, responding to internal and external queries, and contributing to ad hoc project work. Key Responsibilities Client On-Boarding Screen Anti-Money Laundering (AML) documentation for all account types (GIA, ISAs, Pensions, OPBs, Trusts, etc.). Validate documents such as cheques and W-8 forms. Open new client accounts and monitor pending accounts. Respond to client on boarding queries within agreed service levels. Client Administration Manage deceased accounts, including probate valuation requests. Process account closures and calculate/deduct closing fees. Allocate valid W-8 forms and track expired documentation. Conduct periodic reviews of provider signatory lists. Perform static data amendments and process client/provider payments. Handle initial ISA subscriptions and internal client journals. Set up regular payments, standing orders, and income sweeps. Deduct ad hoc charges (custody, adviser, management, valuation fees, etc.). Resolve client administration queries within service standards. Develop and maintain knowledge of the Raymond James operating environment. General Duties Maintain accurate records and controls. Contribute to departmental procedure manuals. Monitor work levels and group mailbox to ensure timely processing. Stay updated on regulatory and industry developments through reading and seminars. Support the transition of new offices. Qualifications & Experience Previous experience in financial services, operations, or client administration (preferred). Strong background in administrative processes and compliance. Experience working with investment products and account management. Familiarity with AML and regulatory requirements. Knowledge & Skills Basic understanding of retail financial services, investment management, or stockbroking operations. Knowledge of GIA, ISA, OPB, and SIPP products. Proficiency in Microsoft Word and Excel. Hands-on approach with a willingness to engage in all aspects of the business. Ability to work independently and collaboratively within a team. Positive attitude and professional conduct. Initiative and problem-solving skills. Ability to work under pressure and meet deadlines. Strong attention to detail and quality orientation. Excellent interpersonal and communication skills (verbal and written). Effective organisational and time management skills with the ability to multi-task. Commitment to maintaining the company’s Service 1st culture.