Housing Officer
We are seeking an experienced Housing Officer to deliver a professional, customer-focused housing management service across a designated locality. This role is ideal for someone with strong tenancy and neighbourhood management experience who is passionate about creating safe, sustainable communities.
Key Responsibilities:
Manage a varied caseload including anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes, safeguarding concerns, fraud investigations, and tenancy changes.
Build positive relationships with residents, local authorities, partner agencies, and community stakeholders.
Carry out neighbourhood inspections and estate management activities to maintain safe, clean, and welcoming communities.
Deliver excellent customer service and resolve issues promptly and effectively.
Ensure compliance with housing legislation, policies, procedures, and regulatory requirements.
Work collaboratively with internal teams to improve customer outcomes and community wellbeing.
Maintain accurate records and high-quality data management systems.
Promote health, safety, building compliance, and safeguarding best practice at all times.
Requirements:
Previous experience in a Housing Officer, Neighbourhood Officer, Tenancy Officer, or similar housing management role.
Full UK driving licence and access to a vehicle.
Strong knowledge of tenancy management, leasehold management, ASB casework, and neighbourhood services.
Experience working with vulnerable customers and multi-agency partners.
Excellent communication, negotiation, and problem-solving skills.
Ability to manage a demanding caseload and prioritise effectively.
Competent IT skills and experience maintaining accurate case records