The Business
Our client is an industry leading manufacturer and provider of innovative products, systems and services.
The Role
The Customer Service Coordinator plays a key role in delivering exceptional customer service and technical support to clients, key duties include-
Collaborate with colleagues and cross-functional teams to enhance customer support processes and improve overall service quality.
Accurately document all customer interactions and technical issues in the CRM system for future reference and analysis.
Escalate complex or unresolved issues to senior support staff or engineering teams when necessary.
Respond promptly and professionally to customer inquiries through phone, email, and social media channels.
Provide clear, step-by-step guidance to help customers resolve technical issues efficiently.
Diagnose and troubleshoot product or service-related problems to identify root causes and deliver solutions.
Follow up with customers to confirm issue resolution and ensure a high level of satisfaction is maintained.
What they're looking for
You will be a customer service professional who can demonstrate the following attributes-
A background in customer service or technical support roles, with a strong focus on delivering high-quality service to customers.
Good verbal and written communication skills
Troubleshooting and problem-solving abilities, with good attention to detail.
Keen to learn and adapt to new technologies, systems, and tools in a dynamic support environment.
Proficient in using CRM platforms and other customer support tools to manage and document interactions.
Remains calm, composed, and empathetic when handling difficult or frustrated customers.
Ability to work both independently and collaboratively within a team environment.
What's on offer
Attractive salary and comprehensive benefits package including hybrid working
In-depth training and continuous opportunities for professional growth.
A positive, collaborative, and supportive team culture.
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