Summary
We are looking for a Holidays Cottage Cleaner to clean and prepare our stunning holiday cottages in South East Cornwall near Polruan, specifically at Triggabrowne, Pont Pill and Lansallos. For our visitors outdoor life at Pont Pill focusses on the quay which is perfect for wildlife. For those staying at Triggabrowne it’s the gorgeous Cornish countryside that surrounds the cottages that makes their stay special along with the network of footpaths and of course Lantic Bay. Our Lansallos cottages have commanding views over the rolling hills down to the sea.
Hours/ working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Your allocated cottage will be Fortescue Holiday Cottage. Our busiest days are Mondays, Fridays, and Saturdays. Typical working days start at 9.30am and finish at 3.30pm.
Contract: Fixed Term Contract until 30-Apr-2026
Salary: £12.25 per hour
Potential start date: ASAP
Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Your allocated cottage will be Fortescue Holiday Cottage. This upside-down cottage was once a 19th-century stone and slate barn in the traditional Cornish settlement of Triggabrowne. With wide farmland views, it’s just a 15-minute walk from the rugged Cornish coastline and a scramble down to tiny beaches and coves. You will work flexibly across all 12 holiday cottages in the area to ensure that all our bookings are covered.
To find out more about what it’s like to work within “Holidays” at the National Trust,
What you'll be doing
On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies. You will be carrying out routine health and safety checks. You’ll need to be able to organise your diary to accommodate all the bookings by email and phone. We will give you plenty of support and training with some E-learning modules. You’ll be very much part of a wider team as there are 12 holiday cottages, a campsite and Ranger Team in the local area. As the cottages are remote you will require your own transport whether by car, bike or bicycle as public transport is limited. You will cover your commute costs to work.
Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
1. focused on giving great service to everyone you meet
2. a team player, but also happy to work on your own initiative
3. well-organised and adaptable
4. willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places