Overview
A leading provider of innovative laser systems to help people in various global markets, including but not limited to renewables, microelectronics, research, life science, automotive, and medicine.
Responsibilities
* Collaborate with Service, R&D, Engineering, Manufacturing, Business Management, and Marketing to create comprehensive support documents and procedures for new products.
* Develop product-specific FRU parts lists and formal training courses including instructor certification programs.
* Prepare customer & service support documentation, technical videos, eLearning, and training courses.
* Assist with initial installations and support training for new products.
* Maintain a scheduling timeline to ensure documentation and training align with product release.
* Uses advanced knowledge to resolve a wide range of issues, and develops new methods to solve problems.
* Leads Service NPI projects on their own with minimal guidance.
* Works on problems of very diverse scope where data analysis requires high-level evaluation of identifiable factors.
* Demonstrates exceptional judgment in selecting methods and techniques for obtaining solutions.
Education & Experience
* BS in technical writing or journalism (Graduate education is desirable).
* Proven experience in a laser or related technical field with a proven ability to troubleshoot and repair complex electro-optical systems.
Skills & Other Requirements
* Required proficiency in Adobe FrameMaker, Illustrator, Photoshop, and Acrobat.
* Experience with eLearning creation and video development, using such tools as Creative Cloud, Captivate, Articulate 360, and Premier Pro is a plus.
* Knowledge of project management and documentation of complex machinery.
* Exceptional written and verbal communication, time management, and interpersonal skills.
* Strong aptitude for communicating complex technical ideas in simplified language.
* Ability to excel in a cross-organizational, cross-cultural, global team environment.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Research
Industries
* Engineering Services
* Manufacturing
* Research Services
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