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Join to apply for the Insurance Technician role at Lothian Buses
We are looking to recruit an Insurance Technician in our Head Office Insurance Team, on a full-time basis.
Responsibilities of the role:
Reporting to our Insurance Manager, the Insurance Technician’s main tasks will include:-
* Provide Technical administrative assistance within the Insurance Dept. and for Head of Risk, ensuring integrity of incident and financial data records. Preparing accurate statistical reports for the Head of Risk and/or Insurance Manager as required by insurers, brokers or others,
* Managing & maintaining sensitive and confidential information, ensuring it is handled securely and in compliance with Company policies and procedures.
* Ensuring resilience within the Department through development of an understanding of key elements of the Insurance Officer and Insurance administrator roles and deputising for each during times of absence.
* Providing support to Head of Risk and Insurance Manager by assisting with Operational Risk projects or preparing statistical reports, databases or analysis as required.
* Lead the development and maintenance of the ROSCO safe driver awards scheme, ensuring that records are updated regularly and accurately, ensuring all qualifying drivers receive the appropriate award level.
* Assist other Departments with incident related queries or liability considerations & ensuring any relevant information is entered & maintained on Company systems.
* Assisting with internal case reviews to ensure continual attention to optimising the Department’s efficiency & financial performance.
* Proactive handling of a caseload of Third Party Damage & non-fault claims for the Company, within terms of insurance arrangements and departmental financial authority limits. Working largely autonomously, dealing with all aspects from intimation to conclusion, including handling of telephone, e-mail & other written correspondence from other parties & their representatives, insurers, other contacts & internal departments; assessing liability, including viewing CCTV; maintaining accurate reserves for ongoing claims; assisting with internal case reviews to ensure continual attention to optimising the Department’s efficiency & financial performance.
* Gathering data from the Company’s operating systems or from other departments, then preparing & issuing statistical & analytical reports, including KPI reports, to others within the Company, including Directors, Operational & Engineering Management, Finance & other Depts., periodically, annually or as required. in required formats, including Word, Excel and Power BI.
Requirements for the role:
* A working knowledge of Insurance administration is essential, ideally developed within a motor / third party claims environment. Some claims handling experience, would be advantageous.
* Strong IT skills, including sound working knowledge of Excel and Word & ability to maintain and utilise databases with an exacting level of accuracy. Training will be provided, as required, on Company specific practices, systems & software etc.
* Excellent communication skills, both verbal & written, as well as strong organisational skills, attention to detail & a high level of accuracy.
* ACII qualification (or legal equivalent), or progression towards same, would be advantageous.
What we can offer you:
* 36.5 hours per week, generally Monday to Friday, 9am - 5pm. Occasional flexibility may be required to meet the needs of the Dept. & business.
* Salary dependent on experience
* 35 days' annual leave
* FREE travel across our bus and tram network
* 90% discounted travel for a friend or family member
* Continual training and development
* Health Cash Plan and Employee Assistance Programme
* Employee benefits, discounts and rewards
To apply, please submit your CV and a cover letter explaining your interest and suitability for this role.
CLOSING DATE - Friday 13th June 2025.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Human Resources
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