We're looking to grow our Maintenance Helpdesk team. The ideal candidate will thrive working within a fast-paced office environment, be comfortable communicating with clients and demonstrate exceptional levels of customer service.
Working closely with the maintenance team, you'll administrate the quotation of works, answer reactive queries, order materials and liaise with in-house technicians.
This is a varied and exciting position with full training and ongoing support provided. ECMS is experiencing continued growth and career progression is fostered with a proud culture of promotion from within.
Responsibilities
* Liaise with Scheduling manager for allocation of works
* Liaise with allocated client from beginning to end, assuring updated records via CRM system
* Liaising with company engineers and subcontractors for both planned and reactive maintenance
* Assist maintenance team with permits to work, RAMS and other compliance as required
* Work closely with other members of the helpdesk and operations team to provide the best service to customers and clients
* Collate documentation to facilitate quoting and subsequent invoicing
* Advise clients on the most efficient solution, escalate where required
* Sourcing and ordering of materials
* Adhering to client SLA's, achieving KPI's and gaining client feedback
Requirements
* Excellent communication skills, both written and verbal. Experience within a busy office environment preferred but not essential.
* Plan, organise and prioritise workload.
* Able to work well under pressure, use initiative and work to deadlines.
* Strong communication skills. Liaise confidently with a range of suppliers, clients and colleagues.
* Proficient with Excel, Word and an ability to master in house CRM
* Managing fluctuating workloads via Microsoft Outlook using multiple shared mailboxes
* Adopting a flexible ethos to work duties with a desire to develop professionally
Interested? Want to know more?
Send your current CV and interest to: Jane Cantwell – -