The Manager, Business Process Design provides professional and operational management for a global team of Business Process Analysts. This role is responsible for supporting new or existing client projects and internal projects, ensuring that goals and objectives are accomplished within prescribed time frames and budget parameters. As a key member of the management team, this individual sets and increases the standards for global program process enhancements and serves as a subject matter expert in global process design. This team is project based implementing brand new total talent solution accounts. Operational MSP knowledge is essential for the kinds of projects you will be working on.
This role combines personnel management with individual contribution on high-visibility, client-facing projects. The Manager leads and mentors a global team, working closely with Implementation Project Managers to obtain, document, and validate in-scope business processes. Additionally, the role is responsible for contributing to or leading the development and delivery of training materials related to sophisticated business processes for both internal teams and global client stakeholders.
Key responsibilities:
* Lead, manage, and mentor a team of Business Process Analysts globally, providing constructive feedback and training to ensure continual growth and development
* Serve as a primary business process subject matter expert, providing strategic planning, guidance and expertise to other project personnel on high-visibility projects
* Drive the creation, refinement, and implementation of global process documentation templates and best practices to improve team efficiency and quality
* Lead client-facing requirements gathering sessions for strategic accounts, working closely with client executives to document complex business processes
* Mastery of mapping out complex business processes using automated tools such as Visio, Lucidcharts, or ARIS
* Produce process documentation including global standard operating procedures (SOPs), workflows, and training content for large-scale deployment
* Recognize, champion, and implement significant process improvements across the organization
* Ensure team members meet all deliverables within given timelines while proactively recognizing and mitigating risks
What you will bring:
* MSP Operations Knowledge
* People Manager Experience
* demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* proven experience of successfully developing and implementing projects
* proven ability to balance refining a long-term strategy while ensuring the short-term deliverables are being managed within a fast-paced, multiple-priority environment
* demonstrated ability to advise and influence both internally and externally
* thought leader and established speaker
* experience working in a complex matrix, across multiple geographies
What we offer:
* Extensive on-the-job training and career progression
* Attractive basic salary with an annual bonus plan and benefits package
* Remote working
* An inspiring working environment, working in a close knit team, in which you, together with your team and colleagues, will make a difference for our client
* Opportunity to work with a world-class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to our candidates.
To find out more please feel free to get in touch with our dedicated Talent Acquisition Partner at
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Randstad Enterprise Solutions — including Randstad Sourceright, Randstad Enterprise Group and Randstad RiseSmart — provides solutions and expertise that help enterprise clients position for growth, execute on strategy and improve business agility. Working across the broad spectrum of Randstad Enterprise Solutions, the collective experience of the teams encompasses all facets of the global talent spectrum, from the acquisition of talent to skilling and coaching to outplacement solutions. Enabled by innovative technologies, key offerings include HR and recruitment solutions, recruitment process outsourcing (RPO), managed services programs (MSP), statement of work (SOW), outplacement, skilling/coaching and total talent solutions.