Job Description
We are seeking a Senior Pensions Administrator to join a leading independent pensions consultancy. In this role, you will work directly with pension scheme members, providing clear guidance on their pensions, performing complex calculations, and ensuring services meet client expectations. You will also support the development of junior colleagues and contribute to the smooth running of the pensions administration team. This is an excellent opportunity for a technically strong pensions administrator looking to broaden their experience and take on a senior, client-facing role.
Key Responsibilities:
* Deliver accurate pensions administration services for both defined benefit (DB) and defined contribution (DC) schemes.
* Provide clear explanations to scheme members, clients, and third parties on pension arrangements and processes.
* Perform complex pension calculations and interpret scheme rules to provide practical, accurate solutions.
* Check calculations and assist colleagues with non-standard queries or difficult cases.
* Prepare clear and informative documentation for clients and scheme members.
* Support and develop junior team members, providing guidance and mentoring.
* Contribute to team goals and ensure timely delivery in line with client service level agreements (SLAs).
* Support the Team Leader and deputise during periods of absence.
* Apply best practice, logical problem-solving, and continuous improvement to administrative processes.
Experience & Skills Required:
* Minimum of 5 years’ experience in DB pensions administration.
* Progression in a Pensions Management Institute (PMI) qualification or equivalent, or willingness to study towards one.
* Proven experience with both DB and DC occupational schemes.
* Strong knowledge of pensions legislation and regulatory requirements.
* Excellent communication skills, able to explain complex ideas clearly and concisely.
* Strong numerical skills and ability to perform and check complex calculations.
* Self-motivated and able to work autonomously, managing multiple tasks and deadlines.
* Good Microsoft Excel skills, including ability to create calculation templates.
* Ability to support team development and contribute positively to a collaborative working environment.