Pensions Administrator
* Location: Remote (UK Based)
* Payrate: Up to £275p/d via Umbrella
* Contract: 3 Months
Role Purpose
The Pensions Administrator is responsible for delivering high-quality, end-to-end pensions administration services. The role focuses on providing excellent customer outcomes for clients, scheme members, and their dependants while ensuring accuracy, compliance, and continuous improvement in all aspects of pension administration.
Key Responsibilities
* Deliver day-to-day pensions administration services in line with agreed procedures, quality standards, and SLAs.
* Provide excellent customer service across multiple communication channels.
* Comply with regulatory requirements, internal policies, and quality standards.
* Maintain and enhance pensions and system knowledge through training.
* Identify and report risks, complaints, and breaches.
* Review processes and recommend improvements.
* Build strong relationships with stakeholders and colleagues.
Key Tasks
* Handle complex and high-value casework including complaints.
* Respond to member enquiries within SLA targets.
* Maintain accurate pension scheme records.
* Manage workload flexibly to meet deadlines.
* Operate within KPIs and quality frameworks.
* Support complaints resolution and root cause analysis.
* Promote team collaboration and knowledge sharing.
Skills, Knowledge and Experience – Essential
* Strong attention to detail and quality focus.
* Experience with pensions administration systems.
* Excellent communication skills.
* Competent in Microsoft Office 365.
* Knowledge of DB and/or DC pension schemes.
* Ability to perform pension calculations.
Desirable Qualifications
* PMI pensions qualifications.
* CII FA2 – Pensions Administration.
* Customer Service qualification or equivalent.