IT Support Analyst - German Speaker Highly Desirable
Norgine, Uxbridge, England, United Kingdom
4 days ago • Be among the first 25 applicants
This range is provided by Norgine. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We have an exciting opportunity for an IT Support Analyst to join Norgine. The person holding this position will report to the Director - IT Lead and be a member of the IT team. The core responsibility of the IT Support Analyst is to be accountable for 1st / 2nd line support on all aspects of the IT infrastructure, covering desktop hardware/software through to the Server infrastructure for local areas. This will be a permanent role and will require regular travel.
Responsibilities
* Additional IT project work to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure
* Provide 1st and 2nd line support for all aspects of the IT infrastructure at regional level
* Provide IT training when required
* Raise and track non-stock IT purchasing in line with the approved budget and forecast and ensure the delivery of the IT orders
* Ensure Service Desk incidents/requests are resolved effectively and within the agreed SLA
* Contribute to and follow all IT processes as required by IT Management
* Actively participate in local/global projects as required by IT Management
* Participate in process improvements locally or globally as required by IT Management
* Participate in new hardware evaluation processes
* Participate in Cyber security or other IT awareness sessions
* Initiate or participate in best practice activities with IT colleagues from other teams
* Build effective relationships with colleagues and the business to ensure effective IT service delivery
* Administer Active Directory accounts
* LAN / WAN support
* Manage third party companies (maintenance and support)
* Frequent travel will be required in Europe
* Occasional out of hours work may be required
Qualifications
* Experience in IT/1st line support within an MS environment and with Apple devices
* Excellent verbal and written English
* Fluent in German, Italian or Spanish
* Proven project management experience and knowledge of project management methodologies
* Knowledge of GxP, GAMP and regulatory guidelines is highly desirable
* Good business process understanding to drive effectiveness and efficiency in all business processes
* Strong written and oral communication skills; ability to present ideas in business-friendly language
* Analytical, evaluative, and problem-solving abilities; service orientation
* Excellent people skills; ability to build effective relationships
* Ability to prioritize and manage time effectively
* Self-motivated and enthusiastic; capable of working without supervision; a committed team player
* Experience with Microsoft environment: Active Directory, Azure AD, O365, InTune
* Helpdesk troubleshooting skills
* Strong knowledge of ServiceNow
Disclaimer: This job description is a summary of typical functions of the role; not an exhaustive list of all responsibilities, tasks and duties. Norgine reserves the right to change responsibilities to meet business and organisational needs as necessary.
Benefits
Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.
If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Non-profit Organizations and Primary and Secondary Education
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