Join to apply for the Leasing Associate role at Greystar (International)
Key Role Responsibilities
* Conduct sales and leasing activities including property viewings, enquiry follow‑ups, and converting leads into bookings
* Plan and prioritise daily tasks to maximise leasing performance and meet occupancy targets
* Ensure accurate and timely updates to all data capture systems and CRM tools
* Provide a warm, professional welcome to walk‑in enquiries and prospective residents, delivering a standout first impression
* Follow up on documentation, contract returns, and payment processing
* Conduct scheduled apartment visits and manage resident cancellations in line with company standards
* Respond promptly and professionally to online (webchat) and email enquiries
* Support other communities when needed, including cross‑selling opportunities based on resident requirements
Resident Experience & Customer Service
* Deliver exceptional front‑of‑house service, anticipating resident needs and exceeding expectations
* Assist with resident move‑ins and move‑outs, ensuring a smooth and welcoming transition
* Support the planning and delivery of resident events and community activities
* Respond to resident enquiries and complaints promptly in line with Greystar’s customer service standards and complaints procedures
* Screen and manage access for property visitors, guests, and contractors to maintain safety and security
* Complete all required administrative duties including logging maintenance requests, preparing notices, updating databases, and managing parcel deliveries
* Conduct minor ad‑hoc cleaning duties when necessary to maintain community standards
* Monitor and ensure compliance with Health & Safety and other operational policies
* Report equipment malfunctions, safety hazards, and incidents promptly, and support resolution
* Suggest and implement improvements to enhance operational efficiency and resident satisfaction
* Stay up to date with industry trends, policies, and technologies relevant to the role through training and independent research
About You
* Strong educational background, proficient in Microsoft Office, with prior experience in sales and excellent customer service skills; capable of exceeding targets
* Strong organisational skills, cultural awareness, and proficiency in online tools; knowledge of Landlord/Tenant Legislation, a Residential Property qualification, and an understanding of UK Health and Safety requirements
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The companys business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan‑European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background, and experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.
Seniority level
* Associate
Employment type
* Full‑time
Job function
* Customer Service and Sales
* Industries: Real Estate, Hospitality, Hotels and Motels
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