Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceAs our Technical Support Center Engineer, you will operate state-of-the-art data center facilities across the EMEA region. At NTT GDC EMEA, we deliver highly resilient and energy-efficient data center services, supporting business-critical IT applications for some of the world’s largest multinational organizations.What we are looking forExperience of working in a data center environment or an IT Service DeskITIL knowledge, Data Center Design Awareness, CCNA, CompTIA or equivalentsSalesForce application knowledge/experienceHighly motivated with an appetite for success and learningCan adapt and react to dynamic changing environmentExcellent skills in Microsoft Office productsExcellent client-facing and internal communication skillsSolid organizational skills including attention to detail and ability to multi-taskProven ability to work under pressureHas a can-do attitude with the ability to improve ways of workingWorks well in a team environmentAbility to work in multinational, interdisciplinary and culturally diverse teamsGood analytical/problem solving skillsTo be able to work well within a team environment as well as independentlyTo possess initiative with an inquisitive nature, unafraid to ask appropriate questionsA good overall understanding of IT technologies (servers, switches, routers, hardware, operating systems, cabling standards)A good overall understanding of data center infrastructures (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units)Operate computer, peripherals, and other office equipmentWilling and used to working in a shift pattern and on nightsValid driving licensePredominantly officed based and from time to time will be permitted to perform work from a remote location with stable internet connectionWhat you will doProvide 24/7 operational cover for all our sitesProvide 1st / 2nd line support (being the first point of contact for client queries)Use SalesForce to log, categorise and prioritise all support requests, adhering to all appropriate SLAs and KPIsProfessionally managing customer interactions both via phone and in writing - Understand how Data Center services work (remote hands, provisioning, change / incident management, peering, x-connects, access control etc)Understand Data Center critical infrastructure, UPSs, Generators, etc - Triaging relevant support requests and engaging specialist teams to help resolve queriesEffectively coordinate with multiple different teams, both technical and non-technical to case resolution, across all EMEA sites, support requests as quickly as possibleNOC monitoring - responding to alarms and escalating where appropriateWrite and send formal client notifications during major incidentsAny other duties relevant to the position and the running of the companyWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
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