Assistant General Manager (AGM)
Reporting to: General Manager (GM)
1. Role Overview & Key Details
As the Assistant General Manager for this premium dining concept, you will play a critical role in supporting the GM to drive business success, maintain our reputation for excellence, and ensure a high level of customer satisfaction. This position requires a strong operational leader with a passion for the culinary arts and a talent for managing the floor and developing the team.
2. Key Responsibilities Operational Leadership & Management
* Support the GM in overseeing the daily operations of the restaurant, ensuring consistent compliance with company standards in all areas.
* Deputise for the GM in their absence, taking full charge of the restaurant, including cashing up, securing the site, and handling immediate operational issues.
* Staff Management: Assist the GM in hiring, training, and managing the FOH team, including conducting performance reviews and coaching for promotions.
* Ensure the highest standards of food quality and customer service are delivered consistently.
* Address customer feedback and escalated issues with professionalism and care.
* Ensure strict compliance with sanitation, safety, and alcohol beverage control policies.
Business & Financial Support
* Contribute to the implementation of business strategies aimed at promoting the restaurant’s growth.
* Assist the GM in managing the restaurant’s budget, focusing on monitoring and reducing FOH-related expenses while maintaining service quality.
* Assist in preparing reports on staff performance, customer satisfaction, financial targets, and other metrics.
* Support marketing activities, such as promotional events and discount schemes, as directed by the GM.
3. Candidate Profile (What You’ll Bring)
* Experience: Proven experience as an Assistant General Manager, Senior Manager, or strong Supervisory role in a premium, high-volume restaurant.
* Leadership: Strong leadership and organisational skills, with the ability to inspire and develop a diverse team.
* Composure: A calm, solution-focused approach under pressure, with excellent problem-solving abilities.
* Acumen: Strong operational acumen with experience in cost control, sales analysis, and daily reporting.
* Passion: A deep passion for hospitality, food, and drink, with the ability to share that enthusiasm with guests and the team.
* Ambition: Ambition to grow into a General Manager role within the company.
4. Compensation & Culture (What We Offer) Compensation & Benefits
* Competitive Compensation (Transparent pay and fair tronc system).
* 5.6 weeks paid holiday, Staff meals during shifts, Staff discounts and regular team socials.
* Birthday Off.
Culture & Development
* Culinary Excellence & Innovation: Work alongside highly accomplished culinary professionals.
* Career Progression: Clear pathways to progression into General Management and beyond.
* Development Opportunities: Ongoing training, increased leadership exposure, and personal growth.
* Work-Life Balance: Respectful rota planning and fair scheduling.
* Inclusive Culture: A welcoming, diverse, and people-first workplace.