Reports to:Senior Nurse / Practice Manager / PartnersJob Purpose To provide a high-quality, safe, and efficient phlebotomy service by collecting blood samples from patients in a professional, timely, and caring manner. The role supports diagnostic and treatment decisions across a range of clinical services. Key Responsibilities Clinical Duties: Perform venepuncture safely and efficiently, following local protocols Identify patients correctly and confirm test requests Label and handle samples accurately and prepare them for transport Respond appropriately to patients who are nervous or have adverse reactions (e.g. fainting) Maintain clean and hygienic work areas in line with infection prevention procedures Patient Interaction: Treat all patients with dignity, respect, and compassion Provide reassurance and clear explanations of the procedure Maintain confidentiality at all times Record Keeping and Administration: Record procedures and patient information accurately on SystmOne Teamwork and Communication: Work collaboratively with nurses, doctors, administrative staff, and other associated staff Communicate effectively with patients, carers, and colleagues Attend team meetings and participate in service improvement initiatives Health and Safety: Adhere to infection control and health & safety policies Report incidents, sharps injuries, or near misses according to protocols Use personal protective equipment (PPE) appropriately Other Duties: Participate in mandatory training and continuing professional development Support new or junior staff by demonstrating procedures