Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are looking for a dynamic and experienced Head of Service, Integrated Care for B&D Management Team. The post holder will take managerial responsibility for the effective operational running of Targeted Services within B&D, Children's Services ensuring effective clinical delivery and performance management against key performance indicators and financial targets. The post holder is responsible for the continuous professional development and performance of all staff within their portfolio.
Main duties of the job
The post holder will achieve this by taking managerial responsibility for the effective operational and clinical running for a portfolio of designated clinical services within NELFT ensuring effective clinical delivery and performance management against key performance indicators and financial targets.
The post holder will work with the senior management team to deliver the vision of the Trust to provide a quality led service, which is best in class and helps patients to live the lives they want.
The portfolio under this role to manage are the following:
-Looked After Children
-CDC Nursing
-Specialist School Nursing
-Therapies (SLT/OT/PT)
-Integrated Administration Team
-Community Paediatrics
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Detailed job description and main responsibilities
Please see the attached job description and person specification
for more information about this role. We encourage you to refer to this
when completing your application.
1. To deliver effective operational and clinical leadership and direction to the service leads and multi-disciplinary teams
2. To support and develop the strategic direction for the service in line with national policies and locally identified health needs
3. To support and influence the development of new patient pathways in response to the requirements of the commissioners
4. To oversee patient pathways / flows into and out of Community Services
5. To manage a range of processes and systems, across the service to support the effective running of the service and patient pathways
6. To ensure harmonisation of quality care delivery across the service areas
7. To lead the Learning and Development plan for services and ensure that developmental requirements are in place for all staff in line with the knowledge and skills framework
8. To ensure services are cost effective and delivered within budget
9. To lead change management in the implementation of service development
10. To create a culture in which innovative ideas can flourish and provide vision and inspiration to enable staff to deliver support effectively
11. To identify and participate in the tendering for new business opportunities
12. To ensure effective performance management and professional and clinical leadership of the workforce
13. To deliver robust financial management in line with Directorate and Trust targets, including Cost Improvement Programmes
14. To ensure services meet care quality and performance management standards and are compliant with all regulatory requirements and standards
15. To represent the Service and Trust at external meetings with stakeholders
16. To ensure the safeguarding agenda is firmly embedded
Person specification
Qualifications
Essential criteria
1. Management Qualification
2. CPS and/or Professional Development
Experience
Essential criteria
3. Significant operational management experience of NHS services (Finance, HR, Staff management, Governance)
4. Experience of strategic planning resulting in change management programmes
5. Experience of managing successful change
6. Experience of managing complex HR investigations
7. Experience of contract management, inc. business cases, demand & capacity modelling
Skills
Essential criteria
8. An understanding of applying business model principles
9. Knowledge of the national policy agenda
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
10. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
11. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
12. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
13. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.