Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
The expectation of this post holder will be to support their team, department and organisation to achieve the Trust’s Values in their day to day work. These are:
●We are kind
●We are respectful
●We work together with our communities
The post holder will achieve this by providing effective customer service and administrative support to the team. This will involve dealing with general queries from colleagues/members of the public, either face to face, over the phone and overseeing administrative systems and processes.
The post holder will provide general co-ordination of the service/department to ensure the smooth running of the service. This includes maintaining confidentiality, supporting colleagues and managing the work of others.
The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
The post holder will provide a responsive and efficient administrative service to meet the needs of the team. The post holder will use their reason, intellect, and judgement to work on their own initiative to deal with matters on behalf of their Manager.
The post holder will be an effective decision maker, who is able to prioritise own workload whilst responding to interruptions. The post holder will be able to deal with unpredictable work patterns and proactively deal with issues without reference to others.
This post is full time with the requirement to work on site for a minimum of 3 days per week.
Main duties of the job
Key Responsibilities:
Provide a high quality confidential and comprehensive administrative service.
Manage the diary and make decisions on behalf of Heads of services within B&D Adults in prioritising and re-arranging diary commitments.
To provide administrative support during monthly AD/DD/LT meetings when required.
The production of agendas and coordination of meeting papers, ensuring that key documents are available within defined timescales.
To monitor and set reminders for service leads in order to ensure timely responses to complaints.
Computer/Administration/Performances Support
Update and maintain existing databases and support the implementation of new systems.
Responsible for the compliance, accuracy and maintenance of both local service data systems and the service’s performance with the Trust wide information systems such as Rio and PowerBi.
Communication:
Develop and maintain an up-to-date Directorate staff database to facilitate effective communication.
Liaise with IT, Estates and Stores teams to repair broken and faulty fixings and equipment.
Responsible for communicating with staff and external stakeholders on news, events and services.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
Person specification
Qualifications
Essential criteria
1. Experienced Note Taker, excellent written and verbal communication skills
Experience
Essential criteria
2. Significant administrative experience
3. Experience of database systems
4. Handling sensitive and confidential information
5. Creating and maintaining office systems
6. Investigating and responding to complaints
Knowledge
Essential criteria
7. Advance working knowledge of Outlook, Word, Excel, Power point, Access, MS Teams
8. Able to use own initiative and make decisions on behalf of others.
9. Experience of working in an environment where deadlines must be adhered to
10. Maintain confidentiality/data protection.
Skills
Essential criteria
11. Clear communication skills including excellent writing, data entry and presentation skills
12. Able to multi-task
13. Organise and prioritise own workload
14. Understanding of RiO
15. Understanding of Health Roster and Inphase
16. Willingness to learn and use PowerBi to provide general reports for the directorate.
17. Managing electronic diaries, emails and office management systems
other
Essential criteria
18. To work as per the locality’s new ways of working policy.
19. To be able to travel efficiently throughout the area
20. Commitment to continuing professional development.
21. To be aware and demonstrate the Trust Values
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
22. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
23. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
24. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
25. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.